Spa Treatment Supervisor

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

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At Spa Montage, we curate transformative moments of serenity, connection, and coastal luxury—each thoughtfully crafted to reflect the spirit of our extraordinary setting. As part of the Montage collection, renowned for its artistry in service and unwavering commitment to wellbeing, you play an essential role in shaping the guest journey.

The Spa Treatment Supervisor serves as both a gracious front‑of‑house ambassador and a refined operational leader. In this elevated role, you will:

• Act as Manager on Duty, representing spa leadership with poise, authority, and an unwavering dedication to Montage standards.
• Lead the spa treatment team, personally overseeing the planning, communication, and flawless execution of spa services.

This position is central to the daily rhythm of Spa Montage and offers a distinguished pathway toward leadership within luxury hospitality.

• Manager-on-Duty Leadership
• Serve as the Manager on Duty during assigned shifts, acting as the primary onsite spa leader and decision maker.
• Guide the spa and retail teams with refined leadership presence, ensuring service consistency, operational integrity, and alignment with Montage standards.
• Address guest and associate concerns with composure, authority, and grace, modeling luxury‑level professionalism.

• Treatment Team Leadership
• Take full ownership of the spa treatment team, including scheduling shifts, meetings and trainings, ordering product and supplies necessary for services, overseeing product usage, overseeing team communication, maximizing team service capabilities, and ensuring smooth day to day operations for the treatment team.
• Partner with internal departments and spa leadership to craft bespoke services that uphold Spa Montage’s standard of elevated, seamless experiences.

• Guest Experience & Emotional Hospitality
• Deliver warm, anticipatory guest service through reservations, arrivals, transitions, and departures, embodying the principles of emotional hospitality.
• Handle guest feedback and follow‑up communication with genuine care and a commitment to exceeding expectations.

• Operational Excellence
• Oversee daily spa and retail operations, ensuring all front‑of‑house spaces reflect Montage’s impeccable standards.
• Support financial and performance goals including capture rates, utilization, sales, and profitability.
• Maintain proactive oversight of bookings, schedules, and labor optimization.

• Team Support & Training
• Assist in training and coaching all associates in luxury service excellence, product knowledge, booking strategies, and systems use.
• Ensure the team has the communication, tools, and resources needed to deliver refined and personalized service.

• Administrative & Vendor Relations
• Manage vendor communication, ordering, troubleshooting, and monthly reporting with accuracy and timeliness.
• Complete administrative assignments that support senior spa leadership and departmental success.

• Safety, Culture & Communication
• Champion Montage’s safety programs and model a culture of wellbeing and mindfulness for both guests and associates.
• Support community initiatives and environmental efforts through Hearts of Montage participation.

• Minimum of one year of experience in a comparable spa or luxury hospitality environment, with demonstrated expertise in refined, day-to-day spa operations.
• Fully flexible availability, including mornings, evenings, weekends, and holidays, with the ability to adjust to business needs in a dynamic,…