Stylist

Summary

The Hairstylist will provide guests with impeccable hair care and styling with professionalism, personalized service and hospitality to guests of Spa Montage. The Montage collection is a portfolio of extraordinary resorts. While each property is unique, at Spa Montage we share an authentically crafted approach to wellness in an ultra-luxury environment. We aim to deliver unforgettable experiences with exceptional skill to discerning travelers and a loyal local clientele.

You will contribute to the collective success of our brand by meeting and exceeding guest expectations in alignment with our mission, vision and values.

On Call/Casual status is a minimum of one day per week commitment but does not guarantee hours. Part Time is a minimum of 3 days per week commitment. Full Time maintains 30 hours per week minimum on an ongoing basis. Shifts vary in duration and timing; current needs of the spa will be discussed in the interview process.

• Perform direct salon services for guests including hair shampooing, scissor and clipper cutting, coloring and styling (ex: curls, special event styles such as updos).
• Analyze guest’s hair and other physical features to determine and recommend beauty treatment or suggest hair styles.
• Possess a dynamic and extensive level of skill that can highly personalize each guest’s experience according to their goals and with the utmost consideration of safety and security.
• Prompt with starting and ending services, working within acutely defined time frames, in accordance with Spa Montage treatment expectations and high standards of luxury service in voice, action and intention.
• Practice highly anticipatory service, referencing guest information including services, repeat visits and other spa and salon experiences booked during their visit, to create a personalized, authentic, and seamless experience for every guest.
• Provide guests with suggestions and recommendations for services and homecare with the guest’s best interest in mind, empowering guests to select options without strong selling or pushing.
• Maintain the highest level of ethics and professionalism in voice and action, ensuring guest safety and comfort during salon services; practice discreet and secure caping techniques and adhere to all sanitation and sterilization standards as directed by California law, California State Board of Cosmetology and Montage expectations.
• Prepare and reset hair stations to Montage expectations, including thorough surface cleaning, tray and counter presentation and stock levels. Be productive with downtime.
• Perform prep work, equipment maintenance, and restock stations, dispensary, and storage spaces to ensure a seamless work environment.
• Follow Montage grooming guidelines and interact courteously to answer all salon, spa, and resort related questions with guests.
• Maintain ongoing learning about Montage products, services and standards of luxury, pursuing continuing education opportunities. Maintain thorough knowledge of Spa Montage services, indications, contraindications, and ingredients.
• Care for equipment and supplies properly and report concerns promptly. Use the proper amount of product to comply with treatment protocols and minimize waste.
• Offer schedule flexibility to meet variable demand and work as a team to ensure work-life balance.
• Maintain performance benchmarks and strive to exceed them.
• Demonstrate willingness to learn and be adaptable. Attend mandatory meetings and training with Spa leadership and coordinated partners. Pursue continuing education to stay current with industry trends.
• Mentor others and participate in onboarding of new hires and ongoing training with the Spa Front Desk team as related to Salon services and guest experience.
• Participate in safety programs and comply with injury reporting and safety requirements.
• Support Montage efforts toward community service, sustainability, and environmental initiatives.
• Communicate with management about occurrences involving staff or guests requiring attention. Handle concerns professionally and courteously.
• Maintain a positive attitude and contribute to a quality work environment.
• Assist fellow associates…