Senior Loan Operations Specialist

Company

Community Bank & Trust West Georgia

Community Bank & Trust West Georgia is a trusted financial institution dedicated to serving individuals, families and businesses across West Georgia and nationwide. Headquartered in LaGrange, GA, we are committed to empowering rural and underserved communities with accessible, personalized banking solutions while maintaining a nationwide reach to meet the diverse needs of our customers.

Our mission is to deliver exceptional financial products and services, including personal and business banking, loans, and treasury management, tailored to the unique challenges and opportunities faced by our customers. Whether it’s supporting local businesses, fostering financial literacy, or driving community growth, we prioritize building strong, long-term relationships based on trust and collaboration.

At Community Bank & Trust, we blend modern technology with a personal touch to ensure seamless, secure and inclusive banking experiences. Our dedication to service, integrity, and innovation makes us a partner in our customers  success, from rural towns to urban centers across the nation.

Community Bank & Trust West Georgia: Serving rural communities, empowering underserved markets and making our community nationwide.

The Senior Loan Operations Specialist is responsible for servicing the Bank’s loan portfolio, providing guidance and direction to the Loan Operations Team. The role assists in ensuring the efficient, accurate, and compliant processing, servicing, and reporting of a broad range of loan products, including mortgage, consumer, small commercial, and lines of credit.

The Specialist maintains high operational and service standards, supports internal and external customers, and ensures adherence to all applicable regulatory requirements and Bank policies. The position works collaboratively with department managers, officers, and subsidiary partners to facilitate effective workflows, resolve complex operational issues, and foster strong cross-functional relationships throughout the organization. This is a hybrid position and will require weekly onsite availability.

• Provide day-to-day guidance and support to the Loan Operations team to ensure consistent, efficient, and accurate processing.
• Assist in ensuring all loan processing, servicing, and reporting activities comply with applicable regulatory requirements, internal policies, and procedures.
• Monitor operational workflows to identify inefficiencies, risks, or control gaps and recommend or implement process improvements.
• Review and resolve complex loan servicing issues, escalations, and exceptions in a timely and professional manner.
• Support internal and external customers by responding to inquiries, resolving concerns, and ensuring high service standards are maintained.
• Collaborate with department managers, officers, and subsidiary partners to maintain effective communication and coordinated workflows.
• Assist with loan reporting, reconciliations, and data accuracy to support management, audit, and regulatory needs.
• Participate in audits, examinations, and internal reviews by providing documentation, explanations, and corrective actions as required.
• Serve as a subject matter resource for loan operations processes, systems, and regulatory requirements.
• Support training, knowledge sharing, and cross-functional collaboration within the Loan Operations team.
• Promote strong internal controls, operational consistency, and continuous improvement across loan operations functions.
• Complete all assigned mandatory and regulatory training within required time frames.
• Maintain a work area that ensures the safety and confidentiality of all customer records and transactions.
• Understand and comply with Bank Secrecy Act and Anti-Money Laundering Policies and Procedures as appropriate.
• Confidently embody the values of CBT.
• Represent Community Bank shares Inc and/or its subsidiaries in the community and at community events as appropriate.
• Perform all other duties as assigned.

• Strong leadership, team management and interpersonal skills.
• Excellent communication (written and…