Loan Operations Specialist

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Community Bank & Trust West Georgia

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Community Bank & Trust West Georgia is a trusted financial institution dedicated to serving individuals, families and businesses across West Georgia and nationwide. Headquartered in LaGrange, GA, we are committed to empowering rural and underserved communities with accessible, personalized banking solutions while maintaining a nationwide reach to meet the diverse needs of our customers.

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Our mission is to deliver exceptional financial products and services, including personal and business banking, loans, and treasury management, tailored to the unique challenges and opportunities faced by our customers. Whether it’s supporting local businesses, fostering financial literacy, or driving community growth, we prioritize building strong, long-term relationships based on trust and collaboration.

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At Community Bank & Trust, we blend modern technology with a personal touch to ensure seamless, secure and inclusive banking experiences. Our dedication to service, integrity, and innovation makes us a partner in our customers' success, from rural towns to urban centers across the nation.

The Loan Operations Specialist is responsible for general loan-related administrative duties including monetary processing, loan maintenance, loan research, reconciliation of loan accounts, imaging and exceptions handling. The position provides support to multiple areas of the Bank ensuring loan transactions and requests are processed timely and accurately. This is a hybrid position and requires weekly onsite availability.

• Timely onboarding, new, renewed, modified, or extended loans ensuring appropriate approvals have been received prior to processing.
• Process all maintenance requests in a timely manner with supporting documentation and appropriate approvals as applicable.
• Promptly process all requested monetary transactions (advances, disbursements, payments, wires) with appropriate supporting documentation and approval as applicable.
• Review and monitor insurance policies and track expiration. Follow up with borrower, agents, or other representative as necessary to obtain active policy confirming applicable loss payee clause and coverages. Set up and update applicable ticklers with active policy information. Image policies to applicable loan file.
• Review daily reports to ensure maintenance, on-boardings, and transactions were processed accurately; follow up with any corrections or adjustments and document on report.
• Accurately reconcile all applicable loan accounts. Follow up with outages and work to resolve quickly.
• Provide timely payoff quotes with appropriate authorization from borrower. Ensure collateral releases are processed timely and overages are returned in accordance with departmental procedures.
• Establish incoming loan files ensuring all applicable documents are appropriately stored.
• Image all incoming loan documents and/or supporting documents relative to the loan.
• Provide high quality service to both internal and external customers ensuring requests are processed with accuracy and timeliness.
• Daily processes all loan statements and billings.
• Complete all assigned mandatory and regulatory training within required time frames.
• Maintain a work area that ensures the safety and confidentiality of all customer records and transactions.
• Understand and comply with Bank Secrecy Act and Anti-Money Laundering Policies and Procedures.
• Other duties as assigned to assist within the department ensuring efficient and smooth operations.

• Excellent communication (written and verbal) and problem-solving skills.
• Knowledge of loan processing and servicing functions.
• Strong attention to detail.
• Work independently to organize and prioritize tasks, manage time to meet deadlines, analyze requests, understand issues and develop appropriate solutions.
• Understand and apply statutory and regulatory compliance matters as appropriate for your position.
• Proficiently utilize a computer and the software applicable to this position.

• High School diploma or equivalent preferred.
• Demonstrated excellence in working with peer teams across…