Alterations Specialist

Overview

At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates its category and maintains high customer service standards in retail. We make dreams happen—apply today!

• Alterations Specialists are responsible for completing all fittings and alterations to the high standards of David’s Bridal and reporting to the Store Manager. They exemplify friendly, knowledgeable, and technical expertise and provide superior customer service.
• Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats and in person; communicate clearly and concisely; adapt style to suit customers by problem solving, excellent phone skills and conflict resolution.
• Use all systems to manage customer flow to deliver a five-star customer experience.
• Maintain service levels by being prepared, welcoming, meeting needs, and supporting customers’ emotional and practical needs; complete operational checklist tasks.
• Provide an exceptional service experience to multiple customers at one time and contribute to the store’s Five-Star Customer Service achievement.
• Proactively address customer concerns with confidence; know when to escalate and partner with leadership.
• Explain how alterations can improve the dress for the event and promote all alteration services and personalization options.
• Assist stylists in closing sales by consulting with customers regarding gown fit and customization.
• Maintain store standards to support a flawless shopping experience and comply with the Dress Code Policy.
• Greet and escort alterations customers to and from appointments; inspect garments altered/steamed/pressed to verify pristine condition before delivery.
• Respond promptly to customer questions with product and service information; build long-term relationships to meet and exceed satisfaction and loyalty.
• Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards; ensure pricing aligns with company standards.
• Resolve customer service issues in a swift and effective manner following company guidelines.
• Support cash wrap processes and ensure transactions are accurate to celebrate every customer.
• Maintain the alterations room in a clean and organized condition; perform duties as assigned by store management.

• Typically stand, walk, and sit for extended periods; reach for tools; climb stairs; bend, twist, and move throughout the store; communicate with customers.
• Manual dexterity for POS use, counting money, steaming garments, computer use, and sewing/fittings as required.
• Ability to lift/move up to 10 pounds; vision and perception required for computer and device usage for long periods.

• High school diploma or equivalent.
• 1-2 years of prior retail experience in apparel or a specialty store environment.
• Prior sewing experience, preferably in bridal or special occasion production.
• Prior experience with a computerized POS system is a plus.

• Rewarding environment and competitive pay
• Team bonus
• Dayforce Wallet – Get Paid Early
• Generous team member discount after first pay period
• Vision care
• Supplemental insurances (critical illness, hospital indemnity and accidental injury)
• 401K program
• Discounts for identity theft protection, home and auto insurance, and mobile
• Legal benefits (Met Life Hyatt Legal Plans) and pet insurance

David’s Bridal is committed to diversity, equity, and inclusion and encourages applications from all qualified candidates. We accommodate persons with disabilities. Please contact Human Resources at  or  if you need accommodation at any stage of the application process or want more information on our accommodation policies.

Disclaimer:
The preceding job description highlights the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications. Actual duties and responsibilities may vary.

The starting pay range is $13.80 - $16.90 per hour and varies based on position, location, training, experience, and internal equity. This information is specific to the state this role is posted in and may not apply to other locations.