Store Manager, Retail & Store Manager

Summary

The Store Manager oversees and is responsible for the store's sales efforts in each department and supervises the overall operation to ensure efficiency and profitability. The Store Manager enforces, conveys, and upholds the organization's policies, goals, and standards to the sales team to meet sales goals. The Manager consistently communicates with the District Sales Manager and the Store Support Center to drive initiatives and business growth.

Representing the company's brand in appearance, attitude, and professionalism toward employees, customers, and the community, the Manager is knowledgeable in each product area or department in our store and is passionate about outstanding customer service and promoting merchandise.

Hourly: $15.00–$19.50
Job Title: Store Manager
Department: Operation
FLSA Status: Non-Exempt
Reports To: District Sales Manager

Address: 00724 Lafayette, LA –  Hibbett Retail, Inc.

• Drive store sales and sales goals, consistently focused on company growth.
• Manage and control the assets of the company by managing their designated store.
• Direct and oversee entire sales efforts in the store; train and mentor associates in sales strategies and skills.
• Maintain situational awareness of all aspects of the store, including sales statistics, inventory, and expenses to produce profit.
• Consult and collaborate with the District Sales Manager as needed to establish and enforce policies, goals, and procedures.
• Direct staff to ensure responsibilities and standards in each department are completed.
• Mentor and cultivate a team of outstanding Sales Associates, Assistant Managers, and Managers in Training.
• Carry out personnel recruiting, hiring, training, discipline, and evaluation; manage the store's payroll and schedule to meet labor goals.
• Maintain proper security for the store; partner with Asset Protection to prevent theft and lower shrink.
• Communicate with District Sales Manager and keep them informed of inventory movement; drive inventory goals and strategies.
• Provide information and vigorously follow through on all marketing and advertising plans and stay aware of customer trends.
• Keep abreast of competition and new ideas and stay informed on community‑related events to take advantage of potential opportunities.
• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter and during peak periods.
• Protect company's assets and financial information by ensuring accuracy of internal control procedures and informing management of potential fraud risk.

• Manage subordinate supervisors and non‑management employees, including Sales Associates, Hub Drivers, Assistant Managers, and Managers in Training; responsible for overall direction, coordination, and evaluation of the unit.
• Carry out supervisory responsibilities in accordance with organization policies and applicable laws.
• Interview, hire, train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints and resolve problems.

• Bachelor’s degree in business or a related field or equivalent experience.
• Experience working in a retail environment, preferably in footwear and athletic apparel.
• Experience in managing and cultivating a sales team.
• 3–5 years of customer service experience; 3+ years of management experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast‑paced environment.
• Analytical thinker with demonstrated business acumen.
• Ability to solve problems and juggle multiple tasks and priorities.
• Strong commitment to customer service.
• Strong leadership and communication skills.

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