Sales Associate

Overview

Job Location
:
Ambassador Crossing - Lafayette, LA Position Type
:
Full Time Education Level
:
High School Salary Range
: $15.00 - $15.75 Hourly Travel Percentage
:
Up to 25%
Job Shift
:
Any Job Category
:
Retail

About Lovesac

We are a young-at-heart, fast-growing furniture company, dedicated to helping people fill their homes with Total Comfort. We design and innovate furniture solutions that are adaptable, washable, expandable, and delivered-right-to-your-door. Our mission focuses on sustainable, comfortable furniture that can be with you for life.

About our Culture

At Lovesac, we strive to be an employer of choice by embodying a culture that encourages team members to think and dream big. We call this Top Ambition. We aim to excel within our industry and make a meaningful impact on the world, while promoting love and happiness in all aspects of our work.

About the Role

As a Full Time Lovesac Sales Associate, you will create a welcoming and engaging in-store experience and help customers design our products to fit their style and space. If you are passionate about building relationships, dedicated to making every customer experience extraordinary, and enjoy influencing peers, join our Lovesac Retail Team.

• Act as a role model by engaging with customers and demonstrating the behaviors, sales techniques, and customer service standards to build brand loyalty.
• Lead by example through exceptional client engagement, proactive selling, and a commitment to achieving sales goals while fostering a positive team environment.
• Guide the customer from first interest to purchase, focusing on managing quotes, closing the sale, and maintaining relationships.
• Collaborate with team members to review open customer quotes, follow up with customers to drive conversion, and ensure a seamless sales experience.
• Champion new company initiatives (e.g., products, promotions) to drive adoption, engagement, and sales performance.
• Consistently achieve personal sales goals and KPIs while inspiring others to reach their own goals.
• Demonstrate strong product knowledge, able to effectively demo, assist, and educate customers.
• Proactively conduct and model effective customer outreach using company tools and communication methods.
• Identify and resolve customer issues to ensure a positive shopping experience.
• Maintain a welcoming and visually appealing store by following visual merchandising standards.
• Support store operations including opening & closing, inventory, exchanges, marketing, and promotions to company standards.
• Utilize company tools and reports to prioritize tasks and support daily operations.
• Follow company policies and procedures to maintain standards and safety in the store.
• Assist Store Management with additional responsibilities in service or operation functions.
• Perform other duties as assigned by Management.

Our Lovesac values include Top Ambition, We All Win Together, Conscious Operations, Do Less and Do Best, Love Matters. Core competencies include building customer centricity, driving remarkable results, collaborating effectively, making good decisions, and demonstrating self-awareness.

• 18 years of age or older.
• High-School Diploma or equivalent.
• Minimum of 2 years’ experience in retail sales or customer service.
• Able to work flexible hours including evenings, weekends and holidays.
• Able to utilize technology for sales and customer support, including demonstrating products and using internal CRM systems.
• Support Lovesac's omni-channel customer experience by assisting in-person at stores and with third-party vendors.
• Must be able to travel as required by the Company to local stores, vendors, and for occasional meetings.
• Demonstrate excellent judgment, integrity, and trustworthiness in handling financial transactions and customer data, with effective communication skills to manage conflicts.
• Must be able to move objects up to 75 pounds and perform physical tasks on the selling floor.
• Demonstrate Lovesac values and aim to meet or exceed KPIs and deadlines.
• Must travel as needed for company events or meetings.
• Comply with all policies and work collaboratively with colleagues and clients with dignity…