IT Support Technician

Essential Duties and Responsibilities

• Review open trouble tickets, gather additional information, update tickets with current information, and resolve.
• Research and solve unfamiliar technical issues and produce documentation based upon problem resolution to be added to the knowledge base.
• Install end user hardware and PC software.
• Setup and on-board new users in Azure AD/Microsoft 365.
• Stay current with knowledge of related technologies, designs, methods, and trends.
• Participate in on-call schedule and provide after-hours support as needed.
• Other responsibilities and projects as assigned.

• High school diploma or equivalent.
• Foundation in software, hardware, and network processes and support.
• Experience supporting various OS including Windows 10, 11, and Mac OS.
• Outstanding interpersonal skills with a focus on helping others.
• Computer skills – diagnoses and fixes computer hardware and driver-related problems (ex: malfunctioning hard drives, network cards, power supplies, video cards and other subsystems/components).
• Entry level IT certifications or equivalent experience preferred.

• This position will require the employee to handle Protected Health Information (PHI) for duties related to document and report preparation. Policies and procedures will be strictly adhered to make sure PHI is protected as required by the HIPAA Privacy Rule.

• This position will be in an office environment and field based.

You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. – 5:00 p.m.

Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.