Jr. Dynamics 365​/.Net Production Support Engineer

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We are seeking a motivated and detail-oriented Junior Dynamics 365 .NET Support candidate to join our production support team in. This role is ideal for early-career developers who are passionate about maintaining and enhancing enterprise applications. You'll provide hands‑on support for Microsoft Dynamics 365 and .NET-based systems, ensuring stability, performance, and user satisfaction across production and non‑production environments.

This role can be performed at the CGI office in Columbia, SC;
Lafayette, LA or Knoxville, TN. A hybrid working model is acceptable.

• Assist in the development and customization of Microsoft Dynamics 365 CRM solutions using C# and .NET.
• Support integration efforts between Dynamics 365 and external systems using REST APIs and Azure services.
• Participate in the design and implementation of workflows, plugins, and business rules.
• Collaborate with senior developers and business analysts to understand requirements and deliver scalable solutions.
• Conduct unit testing and assist in debugging and troubleshooting application issues.
• Document technical specifications, configurations, and customizations.
• Document user issues, inquiries, and cases using the ticket management system (Service Now).
• Investigate and resolve bugs, errors, and system issues affecting application functionality or usability, in alignment with defined service levels.
• Participate in annual disaster recovery testing and provide support as needed.
• Fulfill service requests (SRs) including ad‑hoc reporting and data extraction tasks.
• Conduct technical analysis of data‑related problems and elevate to upstream/downstream systems when necessary.
• Monitor application health and batch processes to ensure system stability.
• Escalate unresolved issues to product vendors when appropriate.

• Experience with Microsoft Dynamics 365 (CRM or ERP modules).
• 1–2 years of experience in .NET development (C# preferred).
• Basic understanding of SQL Server, JavaScript, and RESTful APIs.
• Strong analytical and problem‑solving skills.
• Excellent communication and teamwork abilities.

• Exposure to Power Platform (Power Apps, Power Automate).
• Experience with Azure Dev Ops or Git version control.
• Knowledge of SSRS/SSIS and CRM SDKs.
• Microsoft certifications (e.g., PL-400, MB-910) are a plus.

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit‑based performance, CGI typically does not hire individuals at or near the top of the range for their role.

Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $62,900.00 – $.

• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays, and sick time
• Paid parental leave
• Learning opportunities and tuition assistance
• Wellness and Well‑being programs

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well‑being and provide you…