Benefits Administrator

The Benefits Administrator is responsible for the day-to-day administration, coordination, and employee-facing support of the company’s employee benefits programs. This role plays a key part in educating new and existing employees on benefit offerings, assisting with enrollment and life event changes, and ensuring programs are delivered accurately, compliantly, and with a high level of service. The Benefits Administrator also manages specific programs such as disability benefits, the Prime Care program, and the company’s Wellness Program, working closely with Human Resources, payroll, and external vendors.

• Administer and support employee benefit programs, including but not limited to medical, dental, vision, life insurance, disability, retirement plans, leave programs, Prime Care, and wellness initiatives
• Explain benefit offerings to new and existing employees through orientations, one-on-one consultations, and group presentations
• Assist employees with benefit enrollments, open enrollment, qualifying life events, and terminations in accordance with plan rules and deadlines
• Serve as a primary point of contact for employee benefit inquiries, providing clear, accurate, and timely guidance
• Facilitate and support disability claims (short-term and long-term), including coordination with employees, managers, payroll, and third-party administrators
• Manage the Prime Care program, including employee education, enrollment support, vendor coordination, and issue resolution
• Manage and support the company’s Wellness Program, including communications, participation tracking, and coordination with internal and external partners
• Coordinate with payroll to ensure accurate benefit deductions, contributions, and reconciliations
• Maintain accurate and up-to-date benefits data in HRIS and benefits administration systems
• Liaise with benefits vendors, brokers, and carriers to resolve issues and ensure effective service delivery
• Assist with benefits compliance requirements, including ERISA, COBRA, HIPAA, ACA, and applicable state regulations
• Support audits, reporting, and documentation related to benefit plans
• Prepare and distribute benefits communications, summaries, and educational materials
• Participate in benefits renewals, benchmarking, and continuous improvement initiatives
• Maintain strict confidentiality of employee and benefits-related information
• Flexibility:
  Perform additional duties as assigned to support team objectives and enhance operational efficiency, demonstrating flexibility and a proactive approach to evolving responsibilities

• Strong knowledge of employee benefits programs and related regulations
• Excellent organizational and attention-to-detail skills
• Strong interpersonal and customer service skills with the ability to communicate effectively with employees at all levels
• Ability to manage multiple tasks, prioritize work, and meet deadlines
• Proficiency with HRIS, benefits administration platforms, and Microsoft Office applications
• Analytical skills to support reporting, audits, and reconciliations
• High level of professionalism, discretion, and integrity

• Bachelor’s degree in Human Resources, Business Administration, or a related field preferred
• Three (3) or more years of experience administering employee benefits programs
• Experience working with health and welfare plans and retirement plans
• Prior experience in a corporate or in-house HR environment preferred
• Prior experience with Prime Care is a plus
• Professional certifications such as CEBS, SHRM-CP, or PHR are a plus