Call Center Representative - Medical Facility

Overview

2 FULL-TIME MEDICAL CALL CENTER AGENTS NEEDED

Schedule:

MONDAY THROUGH THURSDAY 8:00AM - 5:00PM AND FRIDAY 8:00AM - 3:00PM

Benefits: MEDICAL BENEFITS OFFERED
• 401K
• PAID TIME OFF
• HOLIDAY PAY

Dress code: BLACK SCRUBS TO BE WORN DAILY

Salary: SALARY DOE

• Providing exceptional customer support to our patients with every phone call
• Able to multi-task – Call Center Agents work in 2-3 computer programs at a time
• Escalating disgruntled patient calls to the appropriate management team to handle in a timely manner
• Typing professional and detailed messages to send to the clinical team in EMR
• Schedule appointments for patients and ensuring demographic information is obtained and correct in the EMR system
• Building and maintaining relationships with our other locations, patients and referral sources

• High School graduate or equivalent
• At least 3 years work history as a call center agent or relevant experience
• Able to pass basic background check for criminal history, & OIG exclusions

• Knowledge of working with a multi-line phone system, strong typing skills, medical terminology experience, and EMR knowledge preferred
• Strong communication skills and a professional demeanor
• Ability to work independently when required / appropriate

This position is a sitting position. No heavy lifting or standing