Patient Engagement Specialist - Lafayette, LA

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An Industry Defining Company Karoo is a venture-backed startup, prior to Series A, on a mission to transform cardiovascular care. Our platform is designed to empower large provider groups and health systems to succeed in value‑based care contracts with payers by improving patient outcomes and reducing cost of care through better coordination, analytics, and disease management. While our initial focus is cardiology, we are building a scalable operating system for managing complex conditions across the healthcare spectrum.

This is a rare opportunity to join a mission‑driven founding team at a pivotal stage and help define the future of healthcare technology, with the power to improve the lives of patients with cardiovascular disease, the number one cause of death in America today.

The role will focus on new patient acquisition and will integrate within partner cardiology practices. You will screen eligible patients for enrollment, communicate with practice providers, interact with prospective patients, explain services, address inquiries, gather information, provide education, and schedule initial appointments with the virtual team.

• Maintain daily on‑site presence at partner cardiology practices
• Ability to support additional clinics remotely, as needed, in area
• Pre‑screen patients for eligibility and notify practice providers of prospective patient enrollments through program and technology education
• Verify patient program eligibility and elicit feedback from practice providers on enrollment potential
• Conduct enrollment onboarding sessions with patients
• Maintain documentation in the Karoo Health Kohere.
  
  AI system, and partner cardiologist systems for tracking and reporting purposes
• Drive patient enrollment by providing an overview of the Karoo Health program and Model of Care through patient education and interaction to ensure patients understand program services and benefits
• Support practice providers by enrolling patients into the program and facilitating assignment and transfer to the virtual team for continued services
• Coordinate with the partner cardiology practice to provide insight into the patient’s care journey
• Regularly interact with practice staff to provide line‑of‑sight into patient admissions, readmissions, and ED visits
• Manage inbound calls from patients responding to inquiries about enrollment and ongoing engagement with the Karoo Care Program
• Implement strategies to appropriately enroll patients in the program
• Provide in‑services and presentations to practice partners regarding the Karoo Health program
• Communicate regularly with all members of the interdisciplinary team to share key information, coordinate tasks and provide support for the enrollment process
• Special projects, initiatives, and other job duties as assigned

• High school graduate or equivalent
• Community Health Worker/Partner, Medical Assistant, LPN
• Cardiac experience preferred
• Minimum three years of related experience in health care and/or physician clinic/practice setting
• General understanding of enrollment and billing processes and procedures
• Strong interpersonal skills and ability to quickly establish rapport with providers and patients
• Highly comfortable in group/team dynamics and able to fit in with clinic staff and teams
• Confidence in explaining new programs and initiatives to people/patients; ability to connect and engage with people comfortably
• Experience with team collaboration and coordination of care with external sources
• Exceptional communication skills and can practice active listening
• Strong written communication skills
• Comfort with ambiguity and a fast‑paced culture; you can adapt and approach problems with a solution‑oriented mindset
• Ability to utilize data to make informed decisions

At Karoo Health Inc (“Karoo”), we believe that improving healthcare starts with creating a more equitable and inclusive world, both inside and outside our organization. We are committed to fostering a diverse workforce that reflects the communities we serve, and…