Scheduler, Oncology Clinic

Scheduler, Oncology Clinic

Join to apply for the Scheduler, Oncology Clinic role at FMOL Health
.

Works directly with patients to schedule visits. Works directly with departments to complete scheduling needs when appropriate.

• TECHNICAL TASKS:
  Monitors departmental equipment and notifies lead scheduler of equipment concerns realizing that any downtime can affect service to customers.
• Assists fellow members of the scheduling team with operational issues to further knowledge and ensure a productive and service-oriented environment.
• CRITICAL THINKING:
  Completes all duties scheduled during the workday without interference to the quality of work.
• Responds to changes in the work schedules as necessary; continually uses time to departmental advantage.
• Regularly accepts additional works during slow periods; asks team leader, Supervisor or Director what needs to be done.
• Continually strives to make use of time during the day through careful coordination of daily tasks.
• Demonstrates a consistent level of performance; maintains progress on special projects when other duties are complete.
• Reports any problems with the normal workflow to the Team Leader, Supervisor or Director.
• Assists other department employees as needed; assumes additional responsibilities while other employees are on vacation or not scheduled to work.
• Consistently demonstrates a willingness to help with work that needs to be done; willing to stay late to complete assigned tasks.
• Demonstrates an understanding of all policies and procedures concerning the responsibilities of scheduling.
• Adheres to departmental policies and procedures regarding patient care with special attention to biohazard procedures.
• Assists other schedulers by sharing information on new procedures.
• Consistently demonstrates the ability to assess a situation, consider alternatives and choose the appropriate course action.
• Always keeps all information regarding patients registration confidential.
• Continually strives to learn and help develop new programs and systems.
• Attends in-house educational programs that are relative to the established Departmental duties (departmental meetings).
• Knowledgeable in the admissions process to pre-register patients as needed.
• INTERPERSONAL RELATIONS:
  Handles scheduling duties while always remaining open to any other assistance customers may need.
• Demonstrates excellent telephone skills when handling phone calls, always remaining professional and courteous.
• Consistently demonstrates sensitivity to the needs of callers and customers.
• Demonstrates effective communication skills by conveying necessary information accurately, listening effectively and asking pertinent questions where clarification is needed.
• Interacts with all co-workers in a way that promotes a harmonious and cooperative working environment, using humanistic attitude of compassion, understanding, respect and dignity.
• Consistently works well with those in authority positions and with the supervisor to improve departmental operation and customer service.
• Assists other employees or areas of department when own assigned work is completed to assure efficiency, maintaining the shortest possible turnaround time.
• Organizes and consistently completes work within acceptable time limits to facilitate customer service and facilitate efficient departmental operation.
• Adapts to changes or unusual circumstances in a way that promotes cooperation and minimizes disruption to working environment (does not negatively affect the quality of work, productivity, or the attitude of other workers).
• Establishes a good rapport and cooperative working relationships with members of the Admission Department, nursing, physicians, and physicians office personnel, and other hospital staff.
• Other duties as assigned.
• Consistently performs 12 organizational Service Standards focused on Values, Service, and Quality.

• High School diploma.
• Medical and scheduling experience preferred.

• Entry level.

• Full-time.

• Health Care Provider.

• Hospitals and Health Care.