Clinical Services Representative

Overview

The Clinical Services Rep assists the clinical staff by performing a variety of clerical tasks that ensure the efficiency of the unit and provide outstanding customer service to our patients and visitors. Relies on established guidelines to accomplish tasks. Works under close supervision.

• Assembles charts for new admissions. Appropriately requisitions labwork, records admission in log book. Assists nurse as needed with new admit. (i.e. take specimens to lab, retrieve supplies, etc.)
• Disassembles discharge charts correctly.
• Prepares unit for peak times by preparing admission packets, transport packets, etc. Makes copies of paperwork needed. Ensures copies are clear.
• Assists with patient charges as needed for equipment, procedures, etc.
• Ensures admission log book remains accurate with admits, PKU entry dates, discharge dates entered. Keeps midnight census sheet accurate and up to date.
• Assists in maintaining NICU equipment. Cleans isolettes, warmers, and cribs appropriately and promptly. Completes requisitions for broken equipment. Notifies director of needed supplies or equipment, etc.
• Orders routine stock supplies in a cost effective manner. Stocks supplies at bedside in appropriate areas. Contributes to the overall cleanliness of the unit.
• Notifies nurse of any lab/X-ray results prior to filing records on chart.
• Ensures PKUs are mailed promptly to State Office. Records the date each are mailed in PKU logbook.
• Competent in performing OAE screening under the direction of the audiologist.
• Observes security procedures for newborns. Protects department from outsiders.
• Greets visitors courteously. Directs traffic flow, notifies nurses of parents arriving for visits. Answers telephone courteously and directs calls to appropriate personnel.
• Assists physicians and other health care professionals as needed. Assists as requested during an emergency situation.

• Observes and enforces department/hospital policy concerning no smoking, telephone usage, dress code and other rules governing conduct while at work.
• Appropriately identifies self to others (i.e. patients, patients family, staff, physicians, etc.).
• Accepts responsibility for action and omissions. Is responsive to identified need for change.
• Willing to adjust personal schedule to meet hospital staffing needs when requested (including weekends and holidays).
• Reports to department on time and prepared to begin assigned duties.
• Provides proper notification and advance notice for absence or tardiness and takes corrective action to prevent recurrences.
• Supports and encourages a harmonious working relationship within the department, other disciplines, and departments. Promotes an environment for an interdisciplinary team approach to achieve the mission/goals of the hospital. Motivates staff in a positive manner.
• Self-motivated; performs job duties utilizing effective time management. Seeks additional work as time permits.
• Seeks guidance about questionable or uncertain situations.
• Demonstrates cost conscious attitude toward staffing, supplies, and departmental function.
• Obtains and uses information to improve patient outcomes and hospital performance. Maintains interdepartmental communication through utilization of available resources.
• Follows established hospital guidelines with regards to appropriate access of information.
• Utilizes hospital and/or departmental manuals appropriately (i.e. Safety Manual, MSDS Manual, Policy & Procedure Manuals, etc.).
• Respects each patient's rights and conducts business relationships with patients and the public in an ethical manner (i.e. confidentiality, privacy, security, preferences, etc.).
• Reflects the hospital’s values and a sensitivity to the hospital’s ethical and compliance principles in daily activities.
• Able to institute and follow policy and procedures as related to ethical issues.
• Follows appropriate channels of communication to effectively express ideas, issues, concerns, suggestions, and questions.

• Attends required in-services.
• Attends and participates in a minimum of 3/4 of departmental meetings.
• Meets hospital-wide and department-specific educational requirements.
• P…