Customer Finance Manager

Overview

From materials and people to data and technology, Stuller’s Finance and Administration team analyzes and safeguards our company’s assets. If your strength is in numbers and spreadsheets or legal documents and law enforcement, join our team to help ensure the safety and precision analytics of our precious resources. The Accounting Operations team manages payments, reconciles accounts, oversees cash flow, prepares financial statements, and supports forecasting.

They also process orders, handle collections, and resolve discrepancies to ensure smooth financial operations.

• Manage the day-to-day operations of the Customer Finance Department, ensuring alignment with company sales objectives, profitability targets, and risk tolerance.
• Analyze and resolve complex issues related to customers, credit limits, account discrepancies, and personnel performance.
• Support the Director in departmental operations, including annual budgeting, payroll and credit-related initiatives.
• Manage staffing, scheduling, workload prioritization, and performance standards to ensure operational efficiency and service excellence.
• Oversee the investigation, approval, and onboarding of new customers, including credit evaluations and exposure assessments.
• Establish and execute strategies for credit extensions, ongoing risk monitoring, and collection of outstanding and delinquent accounts.
• Assume advanced responsibilities within Oracle Accounts Receivable and Order Management modules, supporting credit and collections activities.
• Analyze customer data, aging trends, exposure levels, and performance metrics to support informed decision-making.
• Prepare and deliver presentations to leadership and internal stakeholders using clear storytelling to highlight customer challenges, successes, risk considerations, and growth
• Work with external agencies related to collections, credit reporting, and compliance.

• Minimum of 2 years of experience in credit, customer finance, or a related financial role.
• Strong analytical, problem-solving, and data interpretation skills.
• Proficiency with financial systems (Oracle strongly preferred).
• Strong communication skills, including the ability to present information clearly to varying audiences.
• Demonstrated ability to collaborate cross-functionally and influence outcomes.
• Ability to balance risk management with a growth-oriented, customer-focused mindset.
• Previous management or supervisory experience.
• Strong presentation skills, including the ability to tell a compelling story using data and insights.

• Bachelor’s degree in Finance, Accounting, Business, or a related field.
• Experience working with external agencies and navigating industry credit practices.
• Advanced proficiency in Oracle Accounts Receivable and Order Management modules.

Stuller is the jewelry industry's largest manufacturer, supplier, and technology developer in North America. With a customer base spanning the globe, we serve jewelry professionals through an unmatched selection of quality products, expert and friendly service, and the fastest delivery. We are powered by our employees, their creativity, their energy, and their commitment to creating exceptional experiences.

We are committed to our employees' comprehensive health and happiness. Our award-winning wellness initiatives and benefits help Stuller to stand out as one of the top employers in Louisiana. Learn more about our benefits by clicking here.