Customer Service Representative

About the Role:
Join the dynamic team at Planet Fitness - PF Baseline Fitness in Lafayette, LA, as a Customer Service Representative! This role is perfect for individuals who are passionate about fitness and enjoy helping others achieve their health goals in a friendly and welcoming environment.

Responsibilities:

• Provide exceptional customer service to all members and guests.
• Assist with membership inquiries and facilitate sign-ups.
• Maintain a clean and welcoming gym environment.
• Handle member concerns and feedback with professionalism.
• Promote fitness programs and special offers to members.
• Process transactions accurately and efficiently.
• Support team members to ensure smooth daily operations.
• Help create a positive and motivating atmosphere for all members.

Requirements:

• High school diploma or equivalent required; college experience preferred.
• Previous customer service experience in a retail or fitness environment.
• Strong communication skills and a friendly demeanor.
• Ability to work flexible hours, including evenings and weekends.
• Basic computer skills and familiarity with gym management software.
• Passion for fitness and a desire to help others succeed.
• Team-oriented mindset with a positive attitude.
• Ability to handle multiple tasks in a fast-paced environment.

About Us:
Planet Fitness - PF Baseline Fitness has been a leader in the fitness industry, dedicated to providing a non-intimidating and judgment-free environment for over 20 years. Our members love us for our affordable pricing and top-notch facilities, while our employees appreciate the supportive culture and opportunities for growth within the company.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.