Entry Level Customer Success Specialist Customer Service Lafayette, LA

Job Description

As a Customer Success Specialist you will be responsible for providing high‑level customer support to approximately 30‑50 automotive dealerships in a defined area. Functioning as a consultant, you will provide excellent support for our products and ensure that customers are using the software they purchased to its full potential. You will provide both on‑site and video‑conference support, with roughly 80% of the time on‑site and 20% via video conference.

Paid training is included. The position requires completion of an intensive training program consisting of classroom instruction at our offices in Houston, TX and Dayton, OH, as well as online courses that cover in‑depth product training and automotive industry knowledge. Additionally, you will be paired with mentors across the country to apply classroom knowledge in real‑world settings.

• Bachelor’s Degree or equivalent experience
• Self‑starter with strong time‑management skills
• Excellent written and verbal communication skills
• Excellent customer service and organizational skills
• Ability to build strong customer relationships
• Valid driver’s license with fewer than two moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
• Ability to travel, with overnight hotel stays up to 50% during the training period (approximately 6 months). After training, travel approximately 35% of the month.
• Reliable home internet with sufficient bandwidth for video conferencing

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Company car for business and personal use
• Professional development and training
• Promotion from within
• Paid vacation and sick days
• Eight paid holidays
• Referral bonuses
• Non‑smoking environment promoting a healthy lifestyle

Reynolds and Reynolds is an equal opportunity employer.