Team Lead, Customer Service​/HelpDesk

Reports to:

Club Manager

Status:
Full Time / Supervisor / Non-Exempt

Responsible for assisting in the oversight of gym operations to ensure a positive member experience.

• Answering phone calls politely and assisting with questions or concerns.
• Handling information calls.
• Assisting with member check-ins, sign-ups, cancellations, and updating member accounts.
• Meeting potential members and providing gym tours.
• Facilitating member service issues and inquiries.

• Customer Service:
  Communicate and interact with customers, coworkers, and the public in a manner that exceeds expectations.
• Listening:
  Actively listen, empathize, and collaborate to resolve issues.
• Problem Solving:
  Recognize, analyze, and resolve problems; seek assistance when necessary.
• Diplomacy:
  Demonstrate tact and appropriate behavior in all interactions.
• Communication:
  Maintain timely communication with team members and supervisors to enhance productivity and prevent misunderstandings.

• Honesty and a strong work ethic.
• Excellent customer service skills.
• Strong communication, organizational, and leadership skills.
• Basic computer proficiency.

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Ability to lift up to 50 lbs. less than 30% of the time.

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental, and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Opportunities for Advancement

Check us out on Linked In at:
Planet Fitness - PF Baseline Fitness