Team Lead, Customer Service​/HelpDesk

Job Title:

Assistant Manager Job Summary

Responsible for assisting in the oversight of gym operations to ensure positive member experience.

• Assist in training and developing staff.
• Assist in member service oversight, ensuring all staff provide excellent customer experience.
• Handle front desk tasks, including answering phone calls in a polite and friendly manner to assist with questions or concerns; taking info calls; assisting in member check‑ins, sign‑ups, cancellations, and updating member account information; meeting potential members and providing gym tours; facilitating member service issues and questions.
• Assist with team member management and provide backup support to the Club Manager as needed.
• Ensure adherence to all company policies and procedures.
• Help create and maintain a positive image for the club.
• Assist in overseeing cleanliness and appearance of the gym.
• Assist in managing marketing efforts, ensuring team members are aware and trained on all current marketing promotions.
• Assist in ordering supplies, keeping inventory, and tracking reports as needed.

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Must be able to lift up to 50 lbs. less than 30% of the time.

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, empathizes, and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: maintains timely communication with team members and supervisors to increase productivity and prevent misunderstandings or disagreements.

• Honesty and good work ethic
• Strong customer service skills
• Strong communication, organizational, and leadership skills
• Basic computer proficiency

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

• Mid‑Senior level

• Full‑time

• Information Technology

• Wellness and Fitness Services

• 107 E University Ave
• Lafayette, LA