Parts Counterperson

Provide customers (both internal and external) requested parts and accessories in a timely manner. In addition to specifying the correctly needed items, the Parts Counterperson is responsible to solicit additional sales; charges out merchandise using the Dealer Management System, follow-up on special orders, tag, store and process warranty parts, assist in conducting inventory cycle counts and keep inventory area, parts counter and retail area/displays clean and orderly.

High School

Less than 1 year

Responsibilities and core tasks of the role are detailed below.

• Assist customers and service technicians with parts lookup, pricing, and availability
• Accurately process parts orders, returns, and warranty claims
• Maintain and organize parts inventory and stock levels
• Monitor incoming and outgoing shipments to ensure accuracy
• Support the Service Department with timely parts deliveries and order updates
• Provide excellent customer service over the counter, phone, and email
• Maintain a clean, professional, and efficient work area
• Follow all dealership and manufacturer guidelines for parts handling and billing

• Prior automotive parts or retail counter experience preferred
• Strong knowledge of Hyundai or Genesis parts systems a plus (Tekion, CDK, Reynolds, or similar DMS experience helpful)
• Excellent communication and organizational skills
• Ability to multitask in a fast-paced environment
• Valid driver’s license with clean driving record
• Professional appearance and positive attitude

• Competitive hourly pay plus performance incentives
• Health, dental, and vision insurance
• 401(k) with employer match
• Paid time off and holidays
• Employee discounts on vehicles, parts, and service
• Growth opportunities within the Rohrman Auto Group