3rd Shift Site Supervisor - Lafayette

Overview

Lafayette, INDIANA, United States

Employment Type:

Permanent

Full-time/part-time position:
Full-time

Workplace:
On-site

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

POSITION TITLE: 3rd Shift Site Technician Supervisor

REPORTS TO: Service Manager

Konecranes is seeking an individual that has prior experience with cranes to join our team as a Site Supervisor. The Site Supervisor completes the established schedule of customer inspections and preventative maintenance. The Site Supervisor is responsible for following all established safety rules and procedures, including rules established by the clients. In this role you will be performing inspections and will also be providing quick quotes to clients as needed.

• Complete the site established schedule of customer required inspections and preventive maintenance, ensuring the schedule is completed or alternative arrangements are made.

• Ensure performance of inspections and preventive maintenance within the allowed hours without compromising safety or quality. Communicate exceptions to supervisor as soon as possible.

• Ensure inspections are performed in accordance with established standards and within current Service Product parameters. Document findings and make corrective recommendations to the customer for inspected equipment, including a "Safety Summary" of observed or known safety concerns. Determine the customer's intention to purchase repairs and communicate any actions needed to sell or complete repairs.

• Consult with customer representatives regarding repair and safety-related issues. Prepare labor, material, special tools, equipment requirements or hazards to complete all repairs.

• Provide proper checklists and required forms for all inspection or service-related documentation, including Service Reports, Time Sheets and Inspection Reports; obtain customer signatures on appropriate forms to document acceptance.

• Provide daily supervision and support for site-based Inspectors/Technicians with guidance from the Service Manager and/or Supervisor or higher-level management. Perform spot checks to ensure high quality workmanship.

• Provide Quick Quote for immediate service or repair needs as requested by customer; obtain customer signature on appropriate forms to document acceptance. Complete and provide proper checklists and required forms for each Quick Quote for tracking and follow-up.

• Read, understand and apply the contents of OSHA, ANSI, CMAA, HMI and other codes or regulations pertaining to the industry. Refresh and update knowledge periodically. Assist other site-based personnel with questions related to inspection practices, software and documentation.

• Ensure the completion of all required paperwork and documentation in a professional, accurate, neat and legible manner and submit in a timely manner in accordance with guidelines.

• Maintain regular communication with the Branch Office in accordance with established practices.

• Coordinate with the branch Service Supervisor for additional site work manpower.

• Maintain all company-issued equipment, vehicle and assets in a safe and proper working order. Operate tools, equipment and vehicles safely and responsibly. Notify the local branch office of any deficiencies and assist in resolution of issues.

• Maintain a supply of forms, literature, inventory and miscellaneous materials onsite.

• Document use or sale to customer as required.

• Follow all established safety rules and procedures, including those established by the customer.

• Maintain company vehicle and uniforms in a clean and presentable manner.

• Participate in monthly safety meetings.

• Other duties as assigned.

Education: High School Diploma or equivalent required. Associate's degree in Industrial Electrical/Mechanical Technology or related field or equivalent vocational/technical training and experience is preferred.

Experience: Minimum two (2) years of experience in crane service or related field or equivalent experience. Six (6) months experience as a Service Technician preferred. Experience in customer service/sales role preferred. Must be willing and able to work off the ground. Good written, verbal and computer skills.

Other Requirements: Must have and maintain a good driving record, including a valid driver's license. Occasional varied overtime as required by customer and be available for on-call as part of the site requirements.

What we offer:

Salary: $22 - $48 per hour. Pay is determined based on skills, geographic location, internal equity, market/data analysis, number of years of prior relevant experience, degrees and/or certifications, technical assessment score, etc.

Company…