IT Enterprise Scheduler - Technical Services

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IT Enterprise Scheduler – Technical Services

Information Technology

The IT Enterprise Scheduler designs, implements, and maintains the automated scheduling environment for the enterprise. This role is the operations lead for data workflows, ensuring that thousands of interdependent jobs - ranging from financial batch processing to system maintenance - run smoothly across diverse platforms (Cloud, On-prem, Windows, Linux). The primary goal is to maximize system efficiency, ensure 24/7 operational continuity, and provide rapid troubleshooting when automated tasks fail.

Provide coverage for the IT Helpdesk Analysts role when one of them is on PTO or out of the office.

• Design, develop, implement, and optimize enterprise automated workflows using workload automation tools (e.g., Rocket Zena).
• Monitor daily workload execution for delays, failures, or SLA risks; proactively address issues and communicate any impact with business stakeholders.
• Troubleshoot job failures with job owners, identifying root causes, apply corrective actions, and recommend long ‑ term remediations.
• Define job dependencies, calendars, event triggers, and workflow logic to ensure accurate and timely execution of critical business processes.
• Schedule and monitor batch jobs, data loads, reports, and other automated processes using standardized dashboards and alerting mechanisms.
• Ensure adherence to IT governance standards, audit requirements, and established change control procedures.
• Maintain accurate and comprehensive documentation for workflows, job streams, schedules, and dependencies.
• Document incidents, resolutions, and trends to support problem management and continuous improvement.
• Generate operational and performance reports, including workload analysis, trend insights, and optimization recommendations.
• Work collaboratively with business stakeholders, system administrators, developers, and Technical Services leadership to understand requirements, dependencies, and opportunities for increased automation.
• Communicate schedule deviations, system issues, or workflow impacts to stakeholders in a timely and clear manner.
• Participate in cross ‑ functional reviews, project discussions, and change management activities related to scheduled workloads.
• Provide first ‑ line technical support, including triaging incoming calls and assisting Helpdesk Analysts when needed.
• Escalate incidents, service disruptions, and unresolved technical issues to the appropriate teams using defined escalation procedures.
• Stay current with new features and functionality within enterprise scheduling platforms.
• Provide coverage for the IT Helpdesk Analysts role when one of them is on PTO or out of the office.
• All other duties as assigned

• Associate’s degree in information technology or related field, or equivalent experience
• Strong understanding of batch processing, data loads, and scripting languages (e.g., Shell Scripting, JCL, Python).

• Certifications (A+, Net+, MCP)
• Experience working in a fast-paced IT environment.
• Familiarity with various IT systems and infrastructure components.
• Zena Enterprise Scheduling experience, Zena platform experience, or other enterprise scheduling experience.
• Service Now experience or other Helpdesk software experience.

Subaru of Indiana Automotive, Inc. is an equal opportunity employer committed to employing a diverse workforce.