Business Assistant

Overview

Highland Creek Family Dental is looking for a Dental Business Assistant to join our team in the Lafayette, IN, area! A Dental Business Assistant is responsible for providing exceptional patient service as the first point of contact in a dental practice, including greeting patients, scheduling appointments, managing patient records, handling insurance claims, collecting payments, and maintaining a clean and organized front office environment, all while ensuring smooth patient flow and administrative operations within the dental practice.

• Competitive pay based on experience
• Quarterly bonus
• Medical, dental, vision, and life insurance
• Generous PTO and paid holidays
• Traditional and Roth 401(k) options
• Referral Bonus Program
• Occasional team lunches and office trips
• Scrub allowance

• Patient Reception: Greet patients warmly upon arrival, check them in, and verify necessary information
• Appointment Scheduling: Efficiently schedule and confirm patient appointments and manage cancellations and rescheduling requests
• Patient Registration: Collect and update patient demographics, medical history, and insurance information
• Insurance Verification: Verify patient insurance coverage and benefits and pre-authorize procedures when needed
• Financial Transactions: Collect patient copayments, process payments, and manage billing procedures
• Claims Submission: Accurately submit insurance claims electronically and follow up on outstanding claims
• Phone Management: Answer incoming phone calls promptly, address patient inquiries, and schedule appointments over the phone
• Record Keeping: Maintain accurate patient records, file paperwork, and update patient charts as needed
• Front Office Maintenance: Maintain a clean and organized reception area, ensuring supplies are stocked
• Administrative Tasks: Perform administrative duties such as data entry, filing, and generating reports

• 1+ years of dental front office experience is a must
• Bilingual in Spanish preferred, but no required
• Knowledge of Open Dental software
• Excellent communication and interpersonal skills to interact effectively with patients and dental team members
• Strong organizational skills to manage multiple tasks and maintain a detailed schedule
• Proficiency in dental practice management software and electronic health records (EHR) systems
• Knowledge of dental insurance billing codes and procedures
• Detail-oriented with the ability to handle sensitive patient information accurately
• Ability to work independently and as part of a team