Business Banking Portfolio Specialist, Lafayette Business Banking, Lafayette

Position Summary

Responsible for assisting relationship managers (RM) with portfolio management, customer service, and sales support within division/region, and independently managing an assigned commercial account portfolio. Supports one or more Relationship Managers with prospecting, sales and customer onboarding and customer service.

• Responsible for assisting the Relationship Manager (RM) with the management of the RM's loan portfolios.
• Responsible for managing an assigned micro and small business loan portfolio.
• Manages maturing note and renewal process including updating and/or populating Insight (CRM) with borrower and loan information and data as indicated.
• Responds to client loan and deposit requests including obtaining necessary approvals.
• Manages past dues, client inquiries, gather financial data as needed, and other similar tasks as required.
• Assists in the sales process including reviewing client relationships for cross‑sell opportunities.
• Responds to calls and inquiries from current business loan clients.
• Follows up on financial statement exceptions, and reviews for opportunities/concerns.

• Serves as liaison between the RM, client, and loan operations department to ensure pre- and post-funding loan requirements are met.
• Assists with the opening of new business depository accounts and coordinates with Treasury Services to ensure proper implementation of related products and services.
• Prepares and submits loan packets for credit approval as directed.
• Participates in joint calls with RMs to learn about a business and upcoming opportunities or needs.
• As requested, reviews public information for new opportunities, performing basic market research, and assisting with the pre-call planning process for both prospects and existing clients.
• Responsible for assisting or attending loan closings.
• Responsible for the development of customer presentations, pitch books for new lending opportunities, cross selling, and other business to existing clients.
• Assists with calling efforts, blitzes and campaigns by developing calling strategies, assisting with potential targets and looking for new ways to add meaningful touches to clients and prospects.

• Performs routine tasks as requested by client including transfers, loan payments, wires, and research.
• At the RM’s direction, contacts and inquires with clients for delinquent payments.
• Clears credit and documentation exceptions.
• Responds to inbound inquiries from current business loan clients.
• Provides customer support as needed (i.e., delivers documents, etc.).
• Provides subject matter expertise on customer onboarding and ongoing customer due diligence/enhanced due diligence.

• Provides back up support in the department as needed.
• Must function in the team environment, where the colleague may be assigned to work with teams outside of their direct reporting line.
• Prioritizes work to meet customer expectations.
• Participates in special projects as needed.
• Regular and predictable attendance is an essential requirement of the position.
• Completes all compliance training related to the position.
• Understands all applicable laws and regulations that apply to the position and complies with the requirements.

Performs all other duties as assigned.

• One (1) to three (3) years of retail or commercial related experience required.
• Basic knowledge of commercial lending concepts required.
• Formalized basic credit training or equivalent credit risk experience preferred.
• Strong business acumen to include detailed analysis, review of financial statements and understanding of basic accounting principles.
• Strong time management skills.
• Excellent organizational skills.
• Experience/Proficiency in Microsoft Excel and Word.
• Good written and verbal communication skills.
• Ability to work with different departments and business entities.
• Ability to prioritize tasks and take initiative.
• Customer service oriented.
• Ability to handle multiple tasks in a fast‑paced environment.
• Provides a positive client experience.
• Ability to assess client needs.
• Uses effective problem solving and analytical…