Retail Program Manager

At Touch Source, we do things differently. We believe in excellence and execution. We create partnerships and collaborate transparently to deliver a different kind of experience for our customers. We believe in simplicity. We’re a good partner to our customers. And we bring innovation to everything we do. Just ask the 11,000 customers we’ve proudly served the Touch Source way.

We’re a Colorado-based company in the Property Technology industry. And we’re growing by double digits because the market is hot, changing rapidly and we’re the market leader.

Touch Source is seeking a dynamic and detail-oriented Program Manager to lead the successful execution of our retail digital signage installations. This role is ideal for a proactive, tech-savvy professional who thrives in a fast-paced environment and is passionate about delivering exceptional customer experiences. You will manage multiple concurrent projects, serve as the primary point of contact for strategic retail clients, and collaborate cross-functionally to ensure seamless deployments from kickoff through post-installation support.

This position blends project management, technical coordination, and strategic account management to drive customer satisfaction, retention, and revenue growth.

To perform this job successfully, an individual must be able to perform each essential function mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Necessary accommodations will be provided in compliance with the Americans with Disabilities Act and state or local law. The statements in this job description are intended to describe the essential nature and level of work being performed.

They are not intended to be ALL responsibilities or qualifications of the job.

• Lead end-to-end execution of digital signage installation projects across multiple retail properties, coordinating cross-functional teams (engineering, logistics, customer support).
• Serve as the primary point of contact for clients, providing proactive communication, status updates, and issue resolution throughout the project lifecycle.
• Monitor and enhance customer experience, ensuring alignment with client goals and delivering on expectations.
• Conduct client onboarding and training sessions on Touch Source platforms ensuring successful adoption and usage.
• Guide clients through best practices in digital content management, way finding, and advertising to maximize ROI.
• Identify and execute upsell opportunities, including advanced features, advertising modules, and expanded deployments.
• Lead post-project reviews and lessons-learned sessions to drive continuous improvement and refine internal processes.
• Document and share project insights, checklists, and playbooks to support team knowledge and operational excellence.
• Act as an internal advocate for clients, collaborating with leadership and product teams to align solutions with customer needs.
• Provide the highest level of service and support to our largest clients through proactive communication.
• Support subscription renewals and ensure long-term client satisfaction through diligent follow-up and strategic engagement.

• 3-6 years of comparable professional experience.
• Experience managing multiple concurrent projects with cross-functional teams.
• Background in retail technology, digital signage, or SaaS platforms is a plus.

• Experience creating and managing custom implementation timelines/project plans to ensure on-time delivery of services and deliverables.
• Excellent verbal and written communication skills, including the ability to present to executives and client stakeholders.
• Passion for customer success and a consultative mindset focused on delivering value and building long-term partnerships.
• Technical aptitude with digital signage platforms, content management systems and way finding or mapping tools.
• Desire to take initiative and think through solutions for problems you encounter.
• Ability to influence and motivate others, drive change, and lead by example.
• Demonstrated ability to lead by example, influence cross-functional teams,…