Connectivity Support Engineer II

We anticipate the application window for this opening will close on - 27 Feb 2026

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.#
** A Day in the Life
** At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We’re working a minimum of 4 days a week onsite as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary.

Medtronic's Acute Care & Monitoring (ACM) business works together with the global healthcare community to solve clinically meaningful problems, with technologies and solutions for blood oxygen management, respiratory compromise, and perioperative complications. Our vision is to empower patient safety - anytime, anywhere.
We are seeking a
** Connectivity Support Engineer
** to advance medical device connectivity for our monitoring solutions. In this highly cross‑functional, customer‑facing role, you will gather and synthesize connectivity needs directly from customers, assess interoperability with multi‑parameter monitors (MPMs) and EMR systems, and validate real‑world connectivity across diverse hospital environments.

This position blends technical curiosity, strong communication skills, and hands‑on testing. Success in this role requires the ability to learn quickly, communicate clearly, and build strong working relationships with hospital staff and internal stakeholders.
** If you are:*
* • A confident communicator who can represent technical products to clinicians  
• An organized, self‑directed problem solver who thrives amid shifting priorities  
• Motivated by hands‑on work, customer engagement, and meaningful clinical impact
** This may be the ideal role for you!
***
* Key Responsibilities:

*** Serve as a subject matter expert on medical device connectivity between Medtronic monitoring devices, hospital networks, MPMs, and EMR systems.
* Collect customer feedback directly through site visits, calls, and collaboration with field sales teams.
* Document connectivity needs, requests, and constraints; build and maintain a prioritized backlog of connectivity requirements.
* Lead cross-functional discussions with R&D, Clinical, Marketing, Regulatory, and other internal partners to align on priorities.
* Conduct hands-on connectivity testing at partner hospitals, including validating data transmission of vital signs across different systems.
* Troubleshoot interoperability challenges and support investigation of customer-reported connectivity issues.
* Prepare clear, organized documentation of findings, risks, and recommended next steps.
* Collaborate closely with the Test Automation and Dev Ops teams when connectivity issues impact testing workflows.
* This role requires travel based on business needs, up to 25% of the time.
** Minimum Requirements (Must Have)
*** Bachelor's degree + 2 years related experience, or Masters degree in engineering, biomedical engineering preferred — OR equivalent technical field.
*
* Preferred Qualifications:

*** Experience working directly with hospital staff, clinical environments, or medical devices.
* Customer support, field engineering, or technical sales experience.
* Proven communication, customer‑facing, and stakeholder‑management skills.
* Ability to synthesize customer needs, organize information, and prioritize effectively.
* Biomedical engineering background
* Understanding of how medical devices encode and transmit vital signs data.
* Experience collecting VOC (voice of customer) insights or supporting product discovery.
* Familiarity with interoperability concepts, device‑to‑system communication, or connectivity standards.
** Physical

Job Requirements
** The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of…