Patient Care Coordinator; Medspa

Patient Care Coordinator (Medspa)

Join to apply for the Patient Care Coordinator (Medspa) role at Sanctuaire MD.

Sanctuaire

MD is a premier medical aesthetics and wellness practice dedicated to delivering advanced treatments with personalized, compassionate care. We specialize in skincare, injectables, body contouring, and wellness therapies—all performed with clinical excellence and genuine connection.

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Employee discounts
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Training & development

• Welcome and assist patients in person, by phone, and via text in a warm, professional manner.
• Respond promptly to inquiries, book appointments, manage follow‑ups, and ensure seamless front desk operations.
• Conduct outbound cold‑calls and lead follow‑up to convert inquiries into appointments.
• Confidently educate and recommend treatment plans and skincare products aligned with patient goals.
• Accurately handle financial transactions, membership enrollment, and package tracking.
• Maintain patient records and consents in EMR/CRM systems.
• Collaborate with the clinical team to ensure timely and complete patient documentation and communication.
• Contribute to content creation and engage with the practice’s social media platforms (e.g., Instagram, Facebook) to promote treatments, offers, and patient testimonials.
• Help plan and support in‑office events, promotions, and marketing campaigns.
• Assist with daily reporting, inventory checks, and other administrative duties.
• Must be available to work weekends and flexible shifts.

• Medical spa or aesthetics industry experience is required.
• Proven ability in treatment and product sales.
• Excellent customer service and communication skills.
• Comfortable with cold‑calling, lead conversion, and patient retention strategies.
• Experience with social media marketing, including basic content creation, captions, and brand‑aligned posting.
• Strong organizational skills and attention to detail.
• Proficient in basic math/computations for checkouts and invoices.
• Tech‑savvy with EMR/CRM systems, scheduling software and Google Workspace.
• High level of professionalism, honesty, dependability, and ability to work independently.
• Medical Assistants and Estheticians with strong administrative and sales skills are welcome to apply.

• Working knowledge of aesthetic services including Botox/Dysport, dermal fillers, laser treatments, body contouring, facials, and medical‑grade skincare.
• Familiarity with platforms such as Jane, Aesthetic Record, Boulevard, or Canva for social media.
• Understanding of HIPAA regulations and patient confidentiality standards.

• Competitive hourly wage + commission on product sales
• Generous staff discounts on treatments and skincare products
• A supportive and growth‑focused work environment
• Ongoing training and professional development opportunities

Please submit your resume and a brief cover letter explaining your relevant experience and why you’d be a great fit for our team. We look forward to connecting with you!