System Support Technician

Lacey Train Staffing is hiring a System Support Technicians in Lacey, WA
!

Reports To: Systems Support Supervisor

FLSA Status: Non-Exempt

Pay Rate: $20.13 per hour

Benefits: Medical, Dental, and AD&D Insurance

The Systems Support Technician provides technical support within a 24/7/365 warehouse and distribution environment. This role ensures continuous operation by troubleshooting and resolving IT-related issues across multi-temperature facilities (ranging from
-20 F to ambient conditions), including areas with equipment elevated over 30 feet. The primary mission is to maintain system functionality and minimize downtime to support warehouse operations at all times.

• Monitor, respond to, and resolve IT support emails and service requests
• Provide phone-based technical support and troubleshooting
• Set up, maintain, and troubleshoot company-issued mobile phones
• Support desktop and laptop computers, including:
• Operating system and application installation
• Routine maintenance and updates
• Data recovery
• Hardware and software troubleshooting
• Anti-virus implementation and malware/spyware removal
• Configure, maintain, and troubleshoot printers (laser, thermal, and impact)
• Resolve Microsoft embedded operating system configuration issues
• Support mobile and wireless devices
• Set up, configure, and troubleshoot network devices and infrastructure
• Process approved IT request forms, including:
• Creating warehouse software user accounts
• Creating and managing domain/Active Directory accounts
• Creating and linking shared folders
• Relocating users and hardware within the facility
• Modifying user access within warehouse systems
• Maintain accurate IT asset inventory and equipment tracking
• Maintain a clean, organized, and safe work area
• Perform additional duties as assigned

• High school diploma or equivalent;relevant IT certifications preferred
• Prior professional IT experience required
• Strong knowledge of Microsoft applications and operating systems
• Experience supporting network infrastructure preferred
• Knowledge of warehouse or distribution operations is a plus
• Strong analytical and technical troubleshooting skills
• Excellent written and verbal communication skills
• Ability to work independently and in a team environment
• Ability to work a flexible schedule, including nights, weekends, and early mornings

• 24/7 warehouse/distribution center environment
• Exposure to varying temperatures, including freezer conditions (-20
  
  F)
• Ability to work around heavy moving equipment (forklifts, pallet jacks, reach trucks, clamps, scissor lifts) in a fast-paced setting
• Work may involve elevated areas (equipment over 30 feet high)
• Ability to lift up to 50 lbs
• Ability to stand, walk, bend, and reach for extended periods

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