DSHS HCLA Accessibility and Program Manager

Overview

The Home and Community Living Administration (HCLA) within the Department of Social and Health Services (DSHS) is seeking a Program Manager to join our team in Lacey, WA.

The Home Accessibility and Modification Program Manager provides statewide leadership and subject matter expertise for Washington’s new Home Accessibility and Modification benefit under the federally funded Health-Related Social Needs (HRSN) initiative.

The role includes designing, implementing, and overseeing strategies to modernize and provide subject matter expertise for construction projects designed to adapt residential homes to assist people with mobility and other physical adaptation needs. You will help establish statewide policies, identify barriers, and advance innovative solutions for home accessibility, directly supporting HCLA’s mission to promote safety, independence, and equitable access to home- and community-based services for Washington residents.

This opportunity allows for hybrid work up to full-time telework with occasional in-person work as needed. The project opportunity is expected to last 2 years.

• Lead statewide strategic planning for the Home Accessibility and Modification benefit under the HRSN initiative
• Develop program frameworks, policies, service standards, and quality expectations
• Determine how federal requirements will be operationalized across the state’s systems and provider networks
• Identify system gaps and implement modernization strategies to enhance access, equity, and sustainability
• Set priorities for program growth, provider capacity, and long-term system improvements
• Evaluate strategic risks, compliance implications, and statewide impacts to guide decision making and advise agency leadership on construction projects
• Convert strategic policies into operational procedures, workflows, and guidance for staff and providers
• Finalize training materials, tools, and supporting documents
• Train field staff on policies and procedural duties for authorizing the service
• Create and publish internal and external communications and publications to support clear understanding of services by case resource managers, clients, families and stakeholders
• Conduct on-site review of homes when complex modifications are needed for a person’s home
• Analyze client complaints on previously completed home adaptations using subject matter expertise in construction and contractor business

Those with a bachelor’s degree with a major in construction management, structural engineering, construction technology, or a similar field AND a minimum of 5 years of professional experience with ADA compliance, project management, policy development, or project leadership including:

• Experience working collaboratively with multiple stakeholders, including providers, community organizations, or government agencies
• Experience in strategic planning or process improvement
• Experience working directly with State or Local Government Agencies for construction or related projects

Or equivalent experience and/or education in construction, code enforcement, accessibility adaptations assessment, or occupational therapy.

• Experience designing, implementing, or administering programs related to home modifications, accessibility, or environmental adaptations
• Demonstrated experience interpreting and applying federal regulations, CMS guidance, or waiver program requirements
• Experience working formally or informally with individuals with intellectual or developmental disabilities
• Understand programs and regulations related to Medicaid and community long term care services, including HSRN program
• Understand programs related to Medicaid State Plan Services and HCBS Waiver
• Demonstrated ability to provide training and technical assistance to individuals and groups
• Demonstrated ability to collect and analyze data from multiple systems and make recommendations that drive positive program changes
• Develop positive working relationships with a broad range of entities
• Work independently

Please complete an application and attach the following:

• A current resume
• Letter of interest outlining…