Lead Mitigation Technician

As the Lead Mitigation Technician, you’ll run the job from initial callout to dryout completion. You’ll lead a small crew, communicate with customers and adjusters, scope and document the loss, and make smart decisions using industry standards (IICRC S500/S520). If you love field work, problem solving, and coaching others, this role is for you.

• Lead the response to water, fire, and mold losses; assign tasks and coach 1–3 technicians.
• Scope & document: moisture inspections, mapping, daily psychometrics, photos, notes, work authorizations.
• Set effective mitigation plans: equipment calculations, drying goals, containment/negative air, controlled demolition as needed.
• Deliver 5star service: explain the process, set expectations, and provide updates to homeowners, property managers, and adjusters.
• Ensure safety & quality: enforce PPE/OSHA practices; maintain clean, professional job sites.
• Own logistics: vehicle & equipment readiness, inventory, and site protection.
• Use tech tools: job management/photos/sketch apps (e.g., Encircle, MICA, DASH) and basic Xactimate/scoping.

• 2+ years mitigation/restoration experience (lead experience preferred).
• IICRC WRT required; ASD, FSRT, AMRT a plus. We’ll support additional certifications.
• Working knowledge of Xactimate or similar scoping tools (preferred).
• Strong customer communication and crew leadership skills.
• Valid driver’s license with insurable record; ability to pass background check & drug screen.
• Ability to lift 50–75 lbs, climb ladders, work in PPE, and handle after hours emergencies.