Desktop Support

Overview

The Desktop Support Specialist will provide hands‑on technical support for end users in a large enterprise environment. This role focuses on troubleshooting, device configuration, deployment tasks, and delivering high‑quality customer service while following established processes and ticketing workflows.

• Respond to and manage support requests in the company’s ticketing system (Service Now) in accordance with SLA and workflow standards.
• Provide helpdesk and desktop support, including troubleshooting and configuring hardware, software, and user workstations.
• Deliver exceptional customer service to end users, including support with Active Directory tasks such as password resets and account troubleshooting.
• Set up and configure computers for new hires, including imaging and deployment of Windows 10 devices.
• Perform asset management duties, including collecting, tracking, and decommissioning hardware.
• Set up new workstations and ensure all required equipment and configurations are in place.
• Support configuration for manufacturing‑related applications as required.
• Troubleshoot issues such as blue screens, performance problems, peripheral failures, and general maintenance needs.
• Apply lean support processes to improve operational efficiency and streamline technical workflows.

• Experience working in a large enterprise environment using Service Now or a similar ticketing system.
• Strong troubleshooting abilities across hardware, software, and Windows 10 environments.
• Hands‑on experience with imaging, deployment, and device configuration.
• Working knowledge of Active Directory support.
• Excellent customer service and communication skills.

• Experience with hardware replacement and diagnostics.
• Familiarity with deployment tools and enterprise imaging processes.
• Background in supporting manufacturing environments.

Contract position based out of La Verne, CA. Fully onsite.

The pay range for this position is $20.00 – $30.00/hr.

Eligible benefits may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Position anticipated to close on Mar 7, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.