Business Account Manager

Overview

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

As a Business Account Manager on our team, you will be responsible for managing an existing customer base, growing the existing customer base, and for new business account acquisition within a defined market/territory.

Location: This is an in-office position, reporting to our La Vergne, TN office every day of the week.

Compensation: Account Managers are targeted to make $68,580+ per year (Base + Commission).

• Manage existing account base by regularly contacting accounts (via phone and in person), act as their resource for sales negotiations, and meet or exceed the sales and revenue growth goals. Manage MACD (moves, adds, changes, deletions) to retain customers and reduce churn. Provide education on the industry, technology and TDS products and services.
• Focus on market share growth by prospecting and selling new businesses. Identify, contact, and build relationships with prospective customers through a combination of telephone and in-person cold calls, networking, and referrals to obtain appointments. Build customer solutions, propose, and close sales to meet or exceed sales and revenue growth goals.
• Create proposals, write, and submit accurate and timely new orders following the established sales process. Manage and submit MACD for the existing customer base.
• Develop a tactical sales plan for prospecting, customer growth and retention to meet or exceed monthly, quarterly, and annual goals. Maintain accurate activity tracking, customer status and forecasts using the CRM system. Report activity and progress on a weekly, monthly, quarterly, and annual basis.
• Attend industry and trade group meetings and local events as needed to increase corporate visibility, identify opportunities, and develop industry contacts. Maintain relations with contacts and lead sources, including after-hours events.
• Perform other duties as assigned.

Required Qualifications

• 2+ years of customer service experience.
• 2+ years of inside or outside sales experience.
• Must have and maintain a valid driver's license, insurance, and access to reliable transportation.

Other Qualifications

• Experience in successful prospecting and generating leads through cold calling.
• Access to cell phone.
• Previous telecommunications experience.
• Winning "can-do" attitude and strong work ethic with a track record of success.
• Ability to set goals and attain them with a plan, execution, and measurement of performance.
• Well organized with strong time management, multi-tasking, and attention to detail.
• Customer service orientation and a genuine interest in helping internal and external customers.
• Comprehensive product and application knowledge with the ability to resolve customer issues.
• Competitive nature with a mastery of our sales processes and practices.
• Ability to communicate clearly and effectively with customers and management.
• Ability to work independently or collaboratively as needed.
• Must maintain satisfactory sales quotas.
• Computer literacy (Excel, Word, email, Internet).

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply. Experience and skills come in many forms and may not exactly match the listed qualifications but can still lead to success.

We offer comprehensive benefits to support health, financial well-being, and overall happiness. Associates scheduled to work 20+ hours/week have access to:

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs

Associates working 30+ hours/week have additional access to:

• Short-Term & Long-Term Disability
• TDS Service Discounts
• Education Assistance
• Paid Volunteer Time

In addition, Associates may participate in Associate Resource Groups to foster community and professional development.

Who is TDS Telecom?

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities across the U.S. We are focused on building and expanding fiber optic networks and delivering innovative connectivity solutions. Visit  to learn more.

We are an Equal Employment Opportunity (EEO) employer. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by law.

Pay Transparency

The listed salary includes base pay and potential earnings from meeting sales quotas. The final offer will be based on factors such as skills, qualifications,…