Senior Technical Specialist

FORTNA partners with the world’s leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile delivery. Our people, innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow.

We deliver exceptional value every day to our customers with comprehensive services and products including network strategy, distribution center operational design and implementation, material handling automated equipment, robotics and a comprehensive suite of lifecycle services.

At FORTNA, we believe in fostering a workplace that isn't just a job but a movement – a collective effort to redefine success and transform challenges into opportunities. “Join the Movement” encapsulates our commitment to a workplace culture that thrives on collaboration, celebrates diversity, and empowers every individual to contribute to something greater than themselves. Our Team. Our Passion. Our Approach.

Job Summary: As a Senior Technical Specialist, you will be responsible for supporting the customer-based advanced technologies and associated material handling equipment. You will manage and coordinate all activities as well as service the system which may include Commissioning, Preventive Maintenance Inspections (PMI), Routine Maintenance, Planned Specialized Maintenance (PSM), diagnostics, trouble shooting and repairs.

• Provide reporting to include faults, clean-up activities and statistics.
• Repairs and maintain the equipment in accordance with diagrams, sketches, operation manual, and manufacturer’s specifications.
• Navigate spare parts inventory & replenishments. Report on consumption.
• Understand any applicable warranty terms & processes.
• Troubleshoot systems malfunctions and perform root cause analysis to prevent future occurrences and system downtime.
• Lead maintenance tasks such as repairs, system monitoring, equipment trial runs, investigative tests, and overhauls or system improvements.
• Guide training of the customer to maintain and adjust the system.
• Develop and submit reports covering all job activities.
• Support and coordinate external maintenance and repair work as needed.
• Be able to navigate associated software programs, such as, analytics and warehouse execution systems.

• Experience with plant instrumentation/electrical/controls troubleshooting and repair (5+ years’ experience) and commitment to complete all associated online, in-person, remote and onsite trainings.
• Strong problem-solving and trouble-shooting skills; ability to read/interpret electrical control drawings and logically diagnose electrical and/or mechanical problems.
• Strong electrical mechanical background and ability to troubleshoot problems. Ability to perform maintenance functions and make repairs in a professional manner.

• OSHA 10 credentials preferred.
• Electromechanical skills, troubleshooting skills with PLC controls, HMI’s, servos, and other discrete electrical control components.
• Excellent verbal communication skills, diagnose problems using complex technical terms and concepts, in a logical manner.
• Excellent customer service / interpersonal skills and possess a logical problem-solving mindset.
• Must be a self-starter, detailed oriented and results focused.
• Understanding of industrial computer hardware and commonly used software applications (i.e. MS Office) and operating systems.

Travel will be infrequent and limited travel outside of your site/region for the purposes of support/training.

The base hourly range for this role is $31-$47. This base hourly range represents the low and high end of the base hourly range for this position. Actual base hourly pay offered will vary based on various factors including but not limited to location, level, job-related knowledge, skills, experience, and performance.

This job description describes the general nature and level of…