Quality Control Manager - Final Mile

Quality Control Manager - Final Mile

NXTPoint Logistics

NXTPoint Logistics provides a complete range of end‑to‑end supply chain solutions spanning distribution, warehousing, fulfillment, managed logistics, transportation and final mile deliveryalligament. It leverages broad 3PL capabilities, market‑leading technology and deep vertical industry expertise to help both large and small clients achieve greater levels of efficiency, service and profitability. With over 30 owned facilities, more than 3.5 million square feet of warehouse space and an extensive partner network, NXTPoint Logistics offers the breadth of a large 3PL while maintaining flexibility and responsiveness.

The Quality Control Manager is responsible for the overall quality of our Driver Fleet. Key responsibilities include performing site visits for claims, independent contractor job checks, and site visits for Meet Trucks. The manager serves as the initial contact for all claims and works with insurance companies.

• Perform site visits to assess property damage and track accordingly.
• Negotiate appropriate settlements with customers for damage.
• Organize all repair plans and follow up to ensure completion.
• Report any claims that exceed the deductible to the Claims Manager.
• Work with the Driver Trainer and develop onboarding processes for all new independent contractors.
• Provide training to Independent Contractors on installing new products properly.
• Perform Service Orders as needed嚟
• Do pre‑site visits for MEET Trucks.
• Assess current contractors and teams and develop training as necessary.
• Assist with recruitment and onboarding of new independent contractors.
• Initiate and maintain good relations with the sales team, customers and superintendents.
• Address and resolve concerns from superintendents.
• Complete Independent Contractor Drive‑Behinds and Ride‑Alongs and fill out all necessary paperwork.
• Call customers to complete Independent Contractor Performance Surveys and fill out all necessary paperwork.
• Maintain constant communication with Independent Contractors to ensure routes, deliveries and Service Orders are on schedule.
• Track and address delays in stops with Independent Contractors.
• Complete deliveries and installs as needed.
• Provide on‑site assistance to Independent Contractors to complete large installs.
• Ensure all escalated issues are resolved.
• Other duties and tasks as assigned.

High School Diploma, GED, or equivalent required or relevant experience in lieu of the education requirement. A four‑year college degree in Construction Management, Business, Supply Chain Logistics or a related field is preferred but not required. Minimum two years’ experience in transportation, logistics, customer service or a related industry is required. Minimum two years’ experience with mapa installation and delivery is also required.

A valid state driver’s license is required.

Thorough knowledge of Microsoft Excel, Outlook and Word. Customer‑service mentality, effective time management, teamwork, flexibility, patience, professional representation of theoffee company, excellent就在., and problem‑solving skills. Ability to work under minimal supervision with a strong sense of self‑motivation. Ability to lead and manage a team. Proficient in reading, speaking and writing English for directions and accurate paperwork. Ability to operate standard office equipment and perform data entry and typing functions.

Work is primarily performed in a climate‑controlled environment but may also require work in a non‑climate‑controlled warehouse or outdoor settings. The role requires sitting, walking and standing

Lng. Occasionally requires bending, stooping, climbing ladders, stairs, or ramps, and performing heavy labor in various weather conditions. The employee must lift and stack items weighing up to 30 pounds overhead, up to 65 pounds to chest height and carry them across a distance of fifty feet. The position requires clear speech, hearing, typing, and visual detail recognition.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made available to individuals with disabilities for essential functions of this position, including standing, sitting, walking, typing, hearing and talking for prolonged periods.

All qualified applicantstig will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Seniority level:
Entry level

Employment type:

Full‑time

Job function:
Quality Assurance