Drayage Dispatcher

City of Industry Office
City of Industry, CA 91746, USA

• Daily Dispatch Planning:
  • Create and manage dispatch schedules based on driver availability, container status, customer commitments, and appointment windows.
• Terminal Coordination:
  • Communicate with port terminals, container yards, and marine terminals (including via Pier Pass, eModal, trouble tickets, and holds) to ensure smooth container movements.
• Load Board Management:
  • Search for, evaluate, and book profitable loads from platforms such as
  • and DAT to supplement port work and maximize driver productivity.
• Strategically assign loads and routes to minimize wait time, empty miles, and overtime while maximizing asset utilization and revenue per truck.
• Real-Time Troubleshooting:
  • Proactively address delays, equipment issues, port congestion, and driver concerns as they arise throughout the day.
• Driver Communication:
  • Maintain active communication with CDL drivers, providing real-time instructions, updates, and guidance to keep operations on track.
• System G Record Management:
  • Utilize transportation management systems (TMS), port portals, and internal tools to track shipments, update statuses, and maintain accurate records.
• Compliance G Safety Monitoring:
  • Ensure driver schedules comply with DOT hours-of-service regulations and all company safety policies.
• Support Customer Service:
  • Collaborate with internal teams to provide shipment updates and resolve service issues affecting customers.
• Audit of Logs G Paperwork:
  • Audit driver electronic logs and trip documentation regularly to ensure accuracy, compliance with HOS rules, and company standards.
• Review and process completed loads for billing by verifying driver paperwork, BOLs, PODs, and container/trip details.
• 2+ years of experience in drayage, intermodal, or trucking dispatch (port experience in Southern California strongly preferred)
• Proficient in using ,
  DAT
  , and other load boards to find and book profitable freight
• Familiar with Pier Pass, eModal, container availability systems, and Southern California terminal operations
• Strong knowledge of DOT compliance, driver hours-of-service, and dispatch procedures
• Excellent communication and decision-making skills in a fast-paced environment
• Detail-oriented, with strong organizational and problem-solving abilities
• Comfortable using Microsoft Excel, TMS platforms, and online freight tools
• Bilingual (English/Spanish) preferred but not required
• On-site position based in City of Industry, CA
• Monday–Friday, full-time
  • Tentative schedule – Subject to Operational Needs (required to be on duty until all drivers are done)
    • Monday 7am-4pm
    • Tuesday, 11am-8pm
    • Wednesday 7am-4pm
    • Thursday 7am>
    • Friday 11am-8pm
• Occasional after-hours support may be required due to port-related delays or urgent freight needs
• 401k with Generous Matching Contributions
• Celebrate with 11 Paid Holidays Annually
• Flexible Spending Accounts and Supplemental Benefits
• Employee Assistance Programs (EAP) for your well-being

Equal Opportunity

Employer:

Women/Veterans/Minorities/Disabled

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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