Service Administrator

Pape' Material Handling, Inc.
2615 Pellissier Place
City of Industry, CA 91749, USA

Are you a detailed-oriented person who thrives in a busy environment? Do you enjoy working with a wide variety of teammates and customers to accomplish a shared goal? If you answered yes to these questions, we would love to hear from you! Pape’ Material Handling, the premier capital equipment dealer in the West, is seeking a member to join their service team in City of Industry, CA.

At Pape’, you can count on us to heavily invest in your career through training, resources, and support. We want to see you grow your skill set and experience, and in turn, provide excellent compensation, work-life balance, and benefits for you and your family. Come join our team!

As a Service Administrator, you will play a key role in supporting our service operations by ensuring accurate billing and efficient administrative processes. In this role, you will:

• Prepare, review, and process customer billing, including credit and rebill requests, in a timely and accurate manner.
• Coordinate with internal teams to request and track purchase orders (POs) for service-related work.
• Ensure billing documentation and supporting records are complete, accurate, and compliant with company policies.
• Communicate with customers and internal stakeholders to resolve billing questions or discrepancies.
• Maintain organized records of invoices, credits, and related service documents.
• Assist with reporting and data entry related to service billing and financial tracking.

• Excellent communication, customer relations, and data entry skills.
• Computer proficiency, including experience with Excel and Word.
• Technical knowledge of equipment and dispatching experience is preferred.

• Competitive pay based on your skills, training, and experience level.
• Outstanding benefits including –401(k) & Roth 401(k) Retirement Plans with Company Match;
  Medical, Dental, Vision and Prescription Insurance;
  Flexible Spending Accounts (Flex Plans);
  Life Insurance;
  Short- and Long-Term Disability Insurance;
  Employee Assistance Program;
  Online and Instructor-Led Training;
  Tuition Reimbursement for Training Programs.
• Progressive Vacation Plans, Sick Leave & Paid Holidays – Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 40 hours of Sick Leave, and 7 paid holidays each year. Pape’ vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
• Advancement
  – Pape’ is a dynamic, growth-oriented organization with a focus on promoting from within.
• Stability and reputation
  — Pape’ is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape’ is known for their stability, honesty and integrity.
• Equipment
  – Pape’ has the largest equipment inventory in the West and an unparalleled parts inventory!
• Employee impact
  – Enjoy an open-door policy where your voice will be heard and your opinions will matter.
• Training
  – You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.