Customer Svc Rep

Join to apply for the Customer Service Representative nuits role at Northwest Health
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As a Certified Medical Assistant at Northwest Medical Group you’ll join a team and be a part of a culture that's dedicated to providing top quality care to our patients. Our full‑time employees enjoy a robust benefits package which may include health insurance, 401(k), licensure/certification reimbursement, tuition reimbursement, and student loan assistance for eligible roles.

The Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing a positive service experience across multiple communication channels, including phone, email, chat, and in‑person interactions. This role requires strong problem‑solving skills, professionalism, and attention to detail to ensure timely resolution of customer concerns while maintaining high service standards.

• Respond to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction.
• Handle inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately.
• Demonstrate empathy and active listening skills to understand customer concerns and provide appropriate resolutions.
• Research and resolve customer complaints, billing issues, and service fisriented concerns in accordance with company policies and procedures.
• Accurately update and maintain customer records and case notes in the system, ensuring complete documentation of issues and resolutions.
• Work collaboratively with internal departments to escape and resolve complex issues, ensuring a seamless customer experience.
• Provide appropriate solutions and alternatives within service time frames, following up to ensure issue resolution and customer satisfaction.
• Meet and maintain productivity and service quality standards, ensuring efficiency in handling customer interactions.
• Perform other duties as assigned.
• Maintain regular and reliable attendance.
• Comply with all policies and standards.

• Associate Degree or coursework in Business, Communications, or a related field preferred.
• 1–2 years of experience in voorscall customer service, call center, or administrative support required.

• Working knowledge of Google Suite, Service Now, or similar ticketing platform, soft phone software, and willingness to learn enterprise wide (ERP) such as Oracle.
• Strong verbal and written communication skills, ensuring clear and professional interactions.
• Ability to handle high call volumes and multi‑task across different customer service platforms.
• Strong problem‑solving skills with the ability to resolve customer concerns efficiently and effectively.
• Proficiency in customer service software, CRM systems, and Microsoft Office applications.
• Ability to remain calm and professional in high‑stress situations while de‑escalating customer concerns.
• Strong attention to detail in data entry, documentation, and customer interactions.
• Ability to work independently and as part of a collaborative team in a fast‑paced environment.