IT Technician

Position Summary

Located 45 minutes from the Nation's Capital, nestled in a history-rich community of southern Maryland, The College of Southern Maryland (CSM) is a two‑time Aspen Award‑winning institution (top 15% of Community Colleges) with academic programs in over 100 disciplines. CSM is among America's top 100 producers of Minority Associate Degrees in twenty categories, according to Diverse Issues in Higher Education. CSM offers excellent health insurance benefits;
State Retirement Pension plan; wellness programs;
Code Green early closure Fridays in the summer; college closure for spring break and several major holidays, including the week between Christmas and New Year; and for several days in March for Spring Break. We are an innovative institution committed to student success and well known for our flexibility to meet student and community needs.

Under the close supervision of the Department Director or designee, the IT Technician I provides technical support to all end users for all computer types, network‑based components and software. Additionally, the IT Technician provides support for classrooms, audio visual equipment, labs, desktop, printing, laptops, and tablets. This position is entry level and requires the use of basic skills acquired through prior work experience.

Reports to:

Director, Technology Support

The hiring salary for this position will be from the min to mid-point of the salary range advertised. This position is open until filled.

Provides technical support to technology end‑users (desktop, labs, and/or classrooms) with a primary focus on hardware, software and peripheral equipment.

Provides audiovisual support to college functions
143 including (but not limited to) classroom support, miscellaneous ceremonies, faculty support/projects, student projects and college‑supported community sponsored affairs.

Provides technical support for the college's high‑profile events.

Provides first and second level support for voice telecommunications as required.

Closely coordinates activities with other ITS technical personnel and technology end‑users to ensure the delivery of reliable desktop computing services. Works with the Technology team to develop and implement customer support services and procedures.

Provides face-to‑face basic training for operation of phone system, microcomputer resources and network resources to end users.

Provides end user training for newinei software product, hardware and related technological equipment.

Provides face‑to‑face end users training for the proper operation of audiovisual, distance learning, and VTC equipment.

Assists with diagnostic testing and repairs of microcomputer hardware, software and peripheral equipment. Assists with the configuration of microcomputer hardware, software and peripheral equipment to meet end user requirements while remaining in compliance जग department/college policies, guidelines and configuration standards. Relocates existing microcomputer equipment and assists in the installation and configuration of new microcomputer and/or network equipment as required. Provides technical support for Distributed Printing, software and peripheral equipment used by the college.

Assists in administering college LANs and installs and maintaining network hardware, cabling, etc. as required at the campus. Assists with the technical aspects of the college's distance learning network and video/web teleconferencing network. Maintains and troubleshoots the systems as required. Assists in the installation, operation, maintenance and repairs of college audiovisual and distance learning equipment including but not limited to Smart Podiums.

Assists in coordinating the distribution and maintenance/repair of the college's campus‑wide closed‑circuit television network.

Assists in stocking and maintaining the college's microcomputer hardware parts inventory.

Performs an annual equipment inventory at the campus.

Assists in stocking and maintaining the college's microcomputer hardware parts inventory.

Assists in…