Public Safety Dispatcher - Eligibility List

Overview

Performs public safety/public service dispatching work for the Charles County Department of Emergency Services. Receives emergency 911 calls and dispatches Fire, Emergency Medical Service (EMS), Law Enforcement, Emergency Management and Homeland Security resources as appropriate; communicates with Fire/EMS resources by radio, receives non-emergency calls for service and coordinates with the appropriate public safety/CCG department/division to facilitate a response; emergency/non-emergency calls for law enforcement service are received, processed, entered into CAD and relayed to the appropriate dispatchers.

• Receives requests for assistance by utilizing computerized 9-1-1 telephone system, evaluates type of assistance needed, and dispatches appropriate public safety resources using the computer-aided dispatch system, various computerized radio systems (800 MHZ trunked, 800 MHZ conventional, VHF paging, VHF interoperability, Fire Mutual Aid Radio System, RINS, Marine and Microwave), GIS mapping system and related databases and computerized equipment.
• Receives 9-1-1 and other emergency requests for service. Simultaneously determines the nature and location of the emergency; determines priority and enters information into the Computer-Aided Dispatch (CAD) system. Answers non-emergency calls for service, determines type of assistance required, and provides appropriate assistance as needed. Processes emergency and non-emergency requests for State, County and regional Law enforcement, Fire and EMS, and several public service organizations;
  
  relay incident specific information to appropriate agency.
• Receives emergency and non-emergency calls for service from non-English speaking customers. Uses computerized 9-1-1 telephone system to establish a link with appropriate interpreter to determine nature and location of the emergency; priority, type of assistance required, provide appropriate assistance as needed and dispatch correct agencies.
• Receives emergency and non-emergency calls for service from hearing impaired customers. Uses computerized 9-1-1 telephone system to communicate with the caller to determine nature and location of the emergency; priority, type of assistance required, provide appropriate assistance as needed and dispatch correct agencies.
• Uses 9-1-1 telephone system to communicate with the caller to determine nature and location of the emergency; priority, type of assistance required, provide appropriate assistance as needed and dispatch correct agencies.
• Provides Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), and Emergency Police Dispatch; triage incoming requests for emergency service calls to determine the level of response; provide pre-arrival instructions to the caller. Must use established Emergency Dispatch protocols to immediately provide help to the victim or other party; operate within an established quality assurance standard of service.
• Uses CAD / Station Alerting System / VHF paging system to alert / dispatch local and regional Fire/EMS/Law Enforcement resources, maintain contact with all units on assignment, and maintain status and location. Be prepared to identify and dispatch additional resources if the incident escalates. Use Public Alerting systems to notify residents of impending threats or actual emergencies.
• Monitors and operates several complex public safety radio systems. Operate a variety of mission critical communications equipment /devices that use application software specifically designed for dispatching public safety resources in a multi-agency, multi-jurisdictional environment, including computer radio interface console, computer telephone interface console, computer aided dispatch system, GIS mapping system.
• Uses the various radio systems to establish interoperability links among responders. Coordinate communications between multiple units, agencies and jurisdictions, including law enforcement/medevac aircraft, that are responding to emergency incidents. Simultaneously monitors and transmits on multiple radio channels/talkgroups and multiple transmitters; maintains contact with and monitors status of field units.
• Monitors diversion status of all hospitals and specialized units within each hospital within the region; notifies and updates EMRC and field units of changes in hospital diversion status.
• Complies with procedures and regulations set by CCG, DES, Fire and EMS associations and Sheriffs police. Assist Supervisor, Assistant Supervisor, and Dispatcher II with delivery of training for probationary Dispatchers.
• Works with other divisions of the Department of Emergency Services, Fire, EMS, Law Enforcement, CCG, Public Service Support Agencies and neighboring jurisdictions to facilitate the response of the closest appropriate public safety resources in order to protect life, limb, and property.
• Performs other related job duties as assigned.

High school diploma or an acceptable equivalency diploma (GED). Minimum of two…