Student Accounts Assistant

Located 45 minutes from the Nation’s Capital, nestled in a history-rich community of southern Maryland, The College of Southern Maryland (CSM) has been twice named in the top 150 community colleges by the Aspen Institute with academic programs in over 100 disciplines. CSM is among America’s top 100 producers of Minority associate degrees in twenty categories, according to Diverse Issues in Higher Education.

CSM offers excellent health insurance benefits;
State Retirement Pension plan; wellness programs;
Code Green early closure Fridays in the summer; college closure for spring break and several major holidays, including the week between Christmas and New Year; and for several days in March for Spring Break. We are an innovative institution committed to student success and well known for our flexibility to meet student and community needs.

The Student Accounts Assistant serves as a liaison for the Student Account Services Office (BUR), communicating daily via in person, phone, and email with students, third party billing employers, parents, college personnel and contracted entities. The individual in this position processes cash, checks and credit card transactions for students, third party payers, staff, organizations (scholarships), and other departments. The Student Accounts Assistant interacts daily with partnering student service areas including Admissions, Registrar's Office, Financial Aid Office, Testing Center, Continuing Education and Workforce Development, Veteran's Affairs, College Store, Accounting, Accounts Payable and Advising in solving problems and answering questions regarding payments, billing, restrictions, protections, current balances due, collections, refunds, waivers, and student/company tuition assistance processes.

• Receives and processes cash, checks and credit card transactions for students, third-party payers, staff, petty cash reimbursements, P-card reimbursements, and other requests.
• Receives and processes tuition/fee payments on current term, prior terms and write off, and collections accounts to Ellucian Colleague (STUCR) and Modern Campus Lumens ERP (STUCF) platforms.
• Provides support to Student Account Services staff in Perceptive Content/Image Now with document imaging and linking.
• Assists with reviewing student outstanding balance reconciliations, printing and mailing monthly statements, and updating restriction notes.
• Performs daily session reconciliation: researches discrepancies, prepares daily deposit slip and deposit bag for cash transactions, prepares checks for remote deposit, balances integrated data system transactions to actual payment types.
• Uses Adobe PDF software in unison with imaging software to electronically organize and deliver reconciled cashier sessions for review by Accounting Specialist II (ACC).
• Completes student re-bills for drops, section billing corrections, residency updates, waivers, and other requests.

• Fields all incoming Student Account Services walk-ups and phone calls regarding payments, billing, financial aid refund reimbursements, general refunds, payment plans, third party billing, protections, de-registration for non-payments, financial restrictions, and other inquiries.
• Assists students with navigating the complexities of student finance and helps them achieve their educational goals.
• Adds, updates, and deletes protection codes on student accounts by semester.
• Processes all returned mail related to statements, receipts, and 1098T forms.
• Scans all post office returned CSM refund checks and forwards to Director for review.
• Required software usage:
  Ellucian Colleague, Modern Campus Lifelong Learning Workforce & Community (Lumens), Unify Open Scape, Perceptive Content, Adobe Acrobat Pro, NEOEd, and Microsoft applications including Outlook, Teams, Excel, and Word.

• Responsible for picking up and dropping off all mail correspondence.
• Posts all student checks received via mail which includes college prepaid and student payments.
• Organization of mail including scanning and emailing checks to Director for disbursement.
• Organization of vault and workroom…