Installation Manager

Our organization includes a strategic team of big thinkers and creatives who truly work interdependently. Whether planning our Customer Experience program, developing multi‑pronged marketing strategies, or designing projects for our innovative clients, we are constantly finding ways to underscore our promise to partner with our clients to make inspiring spaces that unlock their people’s greatest potential. The pace is fast, the learning is constant… but as part of a team driven, the possibilities are endless.

The Installation Manager oversees all aspects of commercial furniture installation projects from planning through completion, ensuring timely, high‑quality, and cost‑effective delivery of services. The role serves as the primary point of coordination between sales teams, project managers, installation teams, and subcontractors to ensure a seamless and professional installation experience.

• Provide direction and leadership to a functional team; establish and communicate goals and objectives that align with the corporate direction.
• Make decisions about hiring and terminations; review individual and team performance and provide constructive feedback as needed.
• Recruit, select, hire, train and develop essential installation personnel (internal and subcontract) within service operations.
• Ensure that sound employee labor and company policies are followed and handle employee issues and discipline personnel as necessary.
• Promote a culture of safety, teamwork and continuous improvement through monthly and weekly team meetings.
• Conduct personnel reviews and recommend wage increases as appropriate.
• Assist in developing labor budgets per project, monitor budget throughout the life of each project, track labor hours and control costs to achieve profitability targets.
• Oversee purchasing of supplies and management of equipment, vehicle repairs and subcontractors.
• Ensure efficient, well‑documented work‑order processes that support effective service management and dispatching.
• Act as a liaison between service operations personnel and other internal departments.
• Participate in internal management meetings.
• Establish service standards of performance via continuous improvement practices and monitor these standards throughout the installation team.
• Plan, schedule and manage installation projects to meet client deadlines and quality standards.
• Review installation drawings, floor plans and product specifications to ensure accuracy prior to project start.
• Coordinate delivery logistics, site readiness and installation sequencing with Project Managers, Designers and warehouse staff.
• Conduct site inspections to monitor progress, resolve issues and ensure compliance with client expectations and safety regulations.
• Train Lead Installers in project analysis, work planning and execution, client and third‑party communication, customer relations, and overall project administration.
• Proactively identify potential project challenges and establish contingency plans to ensure smooth execution and minimize disruptions.
• Consistently seek new approaches, methods or technologies to improve efficiencies within the installation team.
• Work with team members to establish and communicate performance standards that are specific and measurable.
• Communicate project status updates and resolve on‑site challenges promptly to maintain client satisfaction.
• Ensure proper documentation of completed work, including punch lists, change orders and close‑out reports.
• Perform other duties or special projects as assigned.

• Bachelor’s degree from an accredited college or university, or equivalent trade‑school experience, plus at least 7 years of related experience training with contract office furniture systems, most preferably with Herman Miller furniture systems.
• Previous management experience.
• Working knowledge of work‑processing and spreadsheet software, preferably Microsoft Office Suite programs.
• General understanding of building systems, building codes, electrical, and cabling.
• Familiarity with commonly used concepts, practices, and procedures within commercial furniture installation.
• Excellent analytical and…