Customer Service Representative Onsite

Benefits

• 401(k)
• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Health insurance (Medical)
• Dentist insurance (Dental)
• Vision insurance (Vision)
• Opportunity for advancement
• Paid time off (PTO)
• Training & development
• Free food & snacks

Eureka Ergonomic is a leader in designing and manufacturing premium ergonomic office, gaming, and home furniture. We are dedicated to innovation, quality, and creating industry-leading products that enhance comfort and productivity. Our team thrives in a collaborative, fast‑paced environment where creativity, curiosity, and adaptability drive success. We embrace challenges, foster continuous self‑improvement, and encourage bold, forward‑thinking ideas to push the boundaries of excellence.

Eureka Ergonomic is seeking a Customer Service Representative to join our growing team. As a key point of contact for our customers, you will handle inquiries via phone and email, process requests, resolve complaints, and ensure a seamless customer experience. This role requires a friendly and composed communicator who is highly organized, tech‑savvy, and thrives in a dynamic environment. If you’re passionate about delivering outstanding service and solving problems with care and efficiency, we want to hear from you!

• Manage a high volume of inbound calls and emails with professionalism and empathy
• Identify customer needs, provide timely solutions, and escalate issues as necessary
• Utilize prepared scripts and company resources to maintain service consistency
• Build rapport and maintain positive relationships through active listening and clear communication
• Accurately document all customer interactions in CRM systems
• Meet individual and team performance goals
• Participate in ongoing training sessions to stay updated on product knowledge and service protocols
• Provide light technical support and complete data entry tasks as needed

• High school diploma or GED required
• Previous experience in customer service or a similar role preferred
• Experience with Amazon, Shopify, and E‑Commerce Support
• Strong computer skills and familiarity with CRM platforms (Zendesk experience is a plus)
• Excellent verbal and written communication skills
• Ability to remain calm, organized, and solutions‑focused under pressure
• Strong multitasking and time management skills
• Knowledge of Google Docs, Excel, and other standard office tools

Open to Relocation – IE, OC, LA, RS Area

Monday — Friday, 8:30 AM — 5:00 PM

Pay Rate: $18 — $23 per hour (Based on experience)

• Proactive and collaborative communicator with a passion for creating positive customer experiences
• Detail‑oriented and organized, with a focus on clear, accurate, and helpful communication
• Adaptable, curious, and calm under pressure, with a desire to learn and solve problems creatively
• Strong team player with a humble attitude, positive mindset, and willingness to grow with the company