Shift Coordinator - El Torito

Description

Join the XRG Team:
Where Passion for Hospitality Meets Limitless Opportunities! At Xperience Restaurant Group (XRG), our foundation is built on the unwavering dedication of team members who exude a relentless passion for hospitality. We have set our standards high, never settling for anything less than the extraordinary, because at XRG, we believe in delivering not just meals but unforgettable eXperiences. If you're one of those individuals, we invite you to join our XRG Team!

Why XRG? Here’s a taste of what we offer:

• Competitive pay:
  Your hard work deserves more than just a paycheck. Enjoy competitive pay that recognizes your dedication and skills.
• Flexibility:
  Strike the perfect balance between work and life with our flexible hours. Your time matters, and we value your well‑being.
• Career Growth Opportunities:
  We thrive on promoting from within, fostering #Xperience Real Growth  for every team member.
• Unique Culture:
  Our Core Values set us apart, making the XRG culture truly unmatched. Join the #XRGFam and eXperience the difference.
• Team Member Dining Discounts:
  Savor the perks of being part of our team with exclusive dining discounts for you and up to 5 guests.
• Employee Referral Program:
  Share the joy of being part of the XRG team with others.
• Financial Well‑Being:
  Exclusive Credit Union Benefits, including Checking/Savings, Loans, and Financial Education.
• Partner Perks:
  Unlock discounted rates on theme parks, travel, apparel, sports tickets, and more!
• Sick Time:
  Offered in eligible states (CA, CO, AZ, MA, MD, WA, NY, NV, IL). We’ve got you covered!
• Health Insurance:
  Take care of your well‑being with comprehensive health insurance for our full‑time team members.

Compensation Range: $20.00 - $22.50 per Hour (DOE)

A Shift Coordinator is an hourly, non‑exempt position responsible for assisting the management team in all aspects of shift management. Completion of the Shift Coordinator Program is a requirement prior to starting the Shift Coordinator training.

• Performs all duties as outlined in the Shift Coordinator certification program.
• Sets an example for Team Members by working hard to implement the shift plan and ensure swift and smooth production.
• Delegates in a way that encourages teamwork during the shift to ensure that the restaurant operations comply with company standards.
• Communicates daily work goals to the team from leadership.
• Motivates Team Members to exceed guest expectations with food and friendly service in clean surroundings.
• Works with team to act on guest feedback and resolve complaints in a timely, friendly and professional manner.
• Takes initiative to immediately report violations of safety, sanitation, security, and other company policies to restaurant management.
• Follows all POS comp procedures and cash handling procedures – may never discount their own checks.
• Assists leadership with coordinating and scheduling interviews for hourly team members.
• Must follow manager appearance standards when performing Shift Coordinator duties.
• Demonstrates appropriate professional and ethical behavior at all times when interacting with guests, employees, and managers.
• Directs, trains, and motivates ongoing shift responsibilities to employees and ensures proper completion of assigned tasks and checklists.
• Follows all procedures and policies to ensure the safety of all employees and guests.
• Assists managers with promotional roll‑outs and training.
• Prepares and sorts documents for data entry.
• Enters invoices into database software and checks to ensure the accuracy of the data has been inputted.
• Tracks, reviews, and submits invoices.
• Resolves discrepancies in information and obtains further information for incomplete documents.
• Assists and/or completes additional tasks as assigned.

• High School Diploma preferred.
• Proof of eligibility to work in the United States.
• Valid Driver’s License.
• 18+ years of age.
• Possession of or the ability to possess all state‑required work cards.
• Minimum of one (2) years related experience.
• Familiarity with Opentable.
• Proper lifting techniques.
• Guest relations.
• Sanitation and safety.
• Safe alcohol service.
• Full‑service…