Concierge

About the Role

At MBK Senior Living, we’re committed to putting people first – our residents and team members. Exceeding expectations and enriching lives drives our day‑to‑day. And it’s all powered by Yoi Shigoto, a Japanese concept that translates to "good, quality work." It’s more than a mantra. It’s part of our company‑wide commitment to build trust, set high standards, and develop potential in ourselves and others!

Whether you’re looking for a flexible, part‑time job or a pathway to a lasting career, you’ll find it here at MBK Senior Living – and a whole lot more!

When you join the MBK Senior Living team, you’ll enjoy:

• Impacting lives and building lasting relationships
• Executing exceptional signature programs in dining, fitness, wellness, and care
• A supportive community team that encourages personal and professional growth and celebrates your success
• A fun‑filled, energetic environment centered in hospitality and high‑quality service
• Competitive salaries
• Professional development, training, and personal coaching through our Mentor, Buddy, and Executive Director in Training Programs
• Education loan assistance and scholarships
• Financial and legal services
• Team Member discounts
• Health and wellness resources

Full‑time benefits include:

• Rich benefits package including medical, dental, vision and 401(k) matching up to 4%
• Childcare and eldercare assistance
• Flexible spending accounts

Friday & Saturday (2:00 pm – 10:00 pm) + Sunday & Monday (6:00 am – 2:00 pm)

The responsibilities of the Concierge are to handle a variety of administrative duties, greet visitors, answer the phone, relay messages and are often the customer’s first contact with the community. It is important that the Concierge always provides excellent customer service and promotes the positive image of the community through dress and behaviours.

• Arrive on time and prepared for your shift – 100%
• Maintain a neat, professional appearance and keep the front entrance, lobby, and reception areas clean and organised – 20%
• Ensure all people who come in contact with the community are welcomed warmly – 30%
• Answer telephones within 3 rings using a professional, courteous voice and the designated script – 20%
• Transfer incoming calls and take and deliver appropriate messages – 20%
• Monitor all visitors, have them sign in and out of the logbook, and report suspicious persons or activity immediately to the supervisor – 20%
• Sort and distribute incoming mail – 5%
• Accept and report residents’ special requests – 5%
• Maintain the community’s lost and found – 5%
• Order and replenish administrative supplies as necessary – 5%
• Follow all safety standards when operating office equipment – 100%
• Support department heads and Executive Directors in administrative functions – 100%
• Maintain and check off meal attendance tracking form, alerting staff of needed room services or residents who have not yet attended meals – 20%
• Display a positive and professional image through actions and dress in accordance with the MBK Principles and Core values – 100%
• Encourage teamwork through open communication with team members – 100%
• Perform other duties as assigned by the front desk supervisor and/or executive director – 20%

None

• High school diploma or GED
• Age over 18 years
• Background clearance as required by government regulations
• Negative TB test results
• Excellent communication skills, including the ability to speak, write and read English
• Ability to operate a computer, necessary software programs (Word, email, Excel), scanners, copiers and fax machines
• Ability to be professional at all times with other team members, residents, family members and visitors
• Follow all grooming and dress standards to present the best image

• Must be able to lift 25 pounds
• Must be able to move intermittently throughout the day and throughout the community
• Must be able to push a resident safely in their wheelchair

$17.50 – $18.50 per hour

Inspiring people, creating experiences, and supporting goals are just a few ways MBK Senior Living creates a positive work environment. It's how we support our team members, serve our residents, and…