Area Supervisor

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Ross Stores, Inc. is a leading off‑price retail chain with over 2,200 stores, known for high‑quality brands and extraordinary savings while delivering a fun treasure‑hunt experience. Our culture values people, promotes career growth, teamwork, and a commitment to diversity, equality, inclusion, and community.

• Success:
  Our winning team pursues excellence while learning and evolving.
• Career growth:
  We develop industry‑leading talent because Ross grows when our people grow.
• Teamwork:
  We work together to solve hard problems and find the right solutions.
• Diversity, Equality & Inclusion:
  We celebrate backgrounds, identities, and ideas to strengthen the community.

As a member of Store Leadership, the Area Supervisor is responsible for a specific area of the Store, oversees general operations, and serves as Manager on Duty. Duties include opening/closing the store, supervising associates, maintaining an inviting environment, ensuring merchandise presentation, and executing Company processes.

• Practice safety as the top priority and maintain a high level of awareness on the sales floor.
• Secure the building, entrance/exit control, EAS devices, cash office, and register area.
• Remove clutter and ensure clear egress to emergency exits.
• Ensure customer safety, report incidents, and carry out emergency procedures.
• Test all fire alarm systems and respond to after‑hours alarms when needed.

• Treat customers, associates, and leaders with respect.
• Demonstrate courtesy, friendliness, and professionalism at all times.
• Acknowledge associates using Company recognition programs.

• Represent and support the Company brand.
• Maintain professional appearance in accordance with Dress Code.
• Ensure all areas of the store are clean, well‑maintained, and merchandised to standard.
• Handle daily trash removal.

• Ensure recovery, sizing, and markdowns are completed to Company standards.
• Receive merchandise trucks and process inbound deliveries.
• Keep stockrooms clean, organized, and maintain back‑stock security.
• Support floor moves, signage, and promotional signing.
• Reduce loss due to damage and ensure compliance with monthly presentation guidelines.

• Implement Loss Prevention Awareness Program and maintain a strong floor presence.
• Demonstrate integrity, safeguard confidential information, cash, and merchandise.
• Maintain PVM system and conduct package inspections.
• Apply Company Best Practices to maximize productivity.

• Execute Company Best Practices, coach associates on cash register operations, and manage back‑up schedules.
• Ensure equipment works, supplies are stocked, and back‑goes are processed correctly.
• Teach associates “Scan & Bag” best practice and ensure merchandise salability.

• Maintain cleanliness and audit garment tags.
• Ensure compliance with go‑back policies and security tagging.

• Conduct cash pulls, bank deposits, and register control when needed.
• Handle payroll administration and associate scheduling.
• Complete additional duties as assigned by the Store Manager.

• Manages Work Processes
• Business Acumen
• Plan, Align & Prioritize
• Builds Talent
• Collaborates
• Lead by Example
• Communicate Effectively
• Ensure Accountability & Execution

• Excellent verbal communication skills.
• Fluency in English.
• Prior customer service and supervisory experience preferred.
• Familiarity with POS equipment and applications.
• Basic mathematical calculation ability.
• Availability for evenings and weekends.

Ability to use all store equipment, stand, walk, bend, squat, lift more than 20–25 lbs, and operate janitorial equipment as required.

Seniority level:
Mid‑Senior level

Employment type:

Full‑time

Job function:
Business Development and Sales;
Industry: Retail

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