ServiceNow Developer Principal

Responsibilities for this Position

Location:

Any Location / Remote

Full Part/Time:
Full time

Job Req: RQ212029

Type of

Requisition :

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other

Required:

None

Job Family:

Software Engineering

Job Qualifications:

Skills:

Service Now Administration, Service Now Platform, Software Systems

Certifications:

None

Experience:

5 + years of related experience

US Citizenship

Required:

No

Job Description:

Transform technology into opportunity as a Service Now Developer Principal pe what's next for mission-critical government projects while shaping what's next for your engineering career.

MEANINGFUL WORK AND PERSONAL IMPACT

As a Service Now Developer Principal, the work you'll do at GDIT will be impactful to the mission of our customers. You will play a crucial role via the following:

* Build and customize applications on the Service Now platform, including ITSM modules like Incident, Problem, and Change Management

* Connect the Service Now platform with other systems and applications using technologies like REST/SOAP.

* Create custom scripts, including Business Rules and Script Includes, to automate processes and meet business requirements

* Perform administrative tasks, such as user and role management, system maintenance, and health checks

* Customize user interfaces, forms, and workflows to align with business needs

* Provide end-user support and troubleshooting for issues related to integrated processes and platform functionality

* Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products

* Contribute to IT-related technical processes reviews, postmortems, and continual process improvement

* Create estimations on effort required to produce Service Now functionality

* Grow junior talent through mentoring, partnership, and technical reviews

* Maintain current Service Now and industry certifications, while obtaining additional certifications

WHAT YOU'LL NEED TO SUCCEED

Bring your engineering expertise along with a drive for innovation to GDIT. The Service Now Developer Principal must have:

Education:

Technical Training, Certification(s) or Degree

Experience:

5+ years of related experience

Required Skills:

* Experience in developing and customizing Service Now applications and modules, especially ITSM

* Proficiency with integration methods like SOAP, REST, and web services, including creating and consuming them

* Strong scripting skills with at least one language - preferably Java Script

* Experience with Service Now's data management tools such as Import Sets, Transform Maps, and the CMDB

* Ability to analyze requirements, troubleshoot issues, and develop effective technical solutions.

* Excellent understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment

* Ability to identify, understand, document, and create functionality aligning with customer value streams

* Ability to produce level of estimates and basic deployment plans for Service Now functionality

* Strong organizational and time management skills while working in a rapid software development environment

* Ability to identify and learn new technologies quickly

* Excellent communication skills for collaborating with both technical and non-technical stakeholders

* Strong analytical, problem-solving, and debugging skills

Required Certification:

* Active Service Now Certified Systems Administrator or ability to obtain within 30 days of start

* Additional Service Now certifications strongly preferred

Location:

Remote

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

Growth: AI-powered career tool that identifies career steps and learning opportunities

Support:
An internal mobility team focused on helping you achieve your career goals

Rewards:
Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

Flexibility:
Full-flex work week to own your priorities at work and at home

Community:
Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

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