Clinic Manager - Primary Care

Overview

• Full-Time, 40 hours per week.
• Locations:
  LaGrange, Hinsdale

Benefits:

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

Duly primary care clinics represent the “front door” to Duly’s network of high-quality, high-value providers, and healthcare services.

The Clinic Manager is responsible for the overall performance of the operational, financial and people-related clinic level goals. The Clinic Manager partners closely with the clinic providers to ensure patient care, service and clinical metrics meet and exceed expectations. The Clinic Manager must be equally comfortable greeting patients in the waiting room, engaging with PCPs, leading staff, and owning results.

This service-oriented individual will have a keen understanding of how serving others results in staff that are better developed and more capable, and patients that are more engaged in their health, thereby yielding better patient outcomes.

• Owns operational and clinic performance for both fee-for-service and value-based care.
• Leads people, coordinates and inspires the team and achieves results under challenging circumstances.
• Works with performance dashboards, understands KPIs, and drivers of the performance.
• Provides extraordinary customer service to all internal and external customers (including patients and other team members).
• Monitors office communication and performance to ensure front desk, referral scheduling, and Medical Assistant teams operate efficiently, accurately and customer-focused.
• Monitors the number of patients and wait times to ensure proper flow from check-in through appointment to check-out.
• Addresses and resolves all customer-service or team member issues.
• Collaborates with the team to conduct performance evaluations of team members and complete any required disciplinary actions.
• Utilizes business acumen to understand the business and the operating levers for success.
• Demonstrates ownership; drives clinic success across people, service, utilization, and outcomes, as if owning the organization.
• Performs other duties as assigned and modified at manager’s discretion.
• Other responsibilities may include scheduling with PCPs, writing letters to/for patients, reviewing reports to ensure target metrics are achieved, ensuring compliant co-pays, and conducting walk-throughs of the clinic to maintain a clean, safe environment.
• Conducts trainings and refreshers regarding regulatory compliance; ensures OSHA trainings occur and employees have required certifications current in their files.
• Monitors transportation and housekeeping activities; manages team member schedules, overtime, and vacations.
• Collaborates with the Leadership Team and Administrators on strategic business planning.

EDUCATION:

• BA/BS degree in Healthcare Administration, Business Administration, or a closely related discipline required OR an equivalent combination of post-secondary education or job-related experience may substitute on a year-for-year basis.

EXPERIENCE:

• A minimum of 5 years of related work experience in a medical clinic, hospital setting, or similar environment required, of which 3 years’ supervisory/managerial experience in a medical clinic, hospital setting, or similarly regulated environment preferred.

The compensation for this role includes a base pay range of $79,255-$118,884, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.