Customer Service

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

One Way Safety is a leading safety products distributor dedicated to protecting workers across the Oil & Gas, Manufacturing, and Construction industries. We pride ourselves on precision, speed, and deep product knowledge. We are looking for a detail-oriented professional to join our team in La Grange to serve as a vital link between our products and our customers.

As a Customer Service & Sales Representative, you won’t just take orders—you’ll manage the heartbeat of our sales operations. You will be responsible for ensuring data integrity, maintaining lightning-fast response times, and proactively identifying growth opportunities within our existing customer base.

• Order Management:
  Confirm pricing and acknowledge order entry within 2 hours of receipt.
• Data Integrity:
  Ensure 100% accuracy in ERP pricing, product codes, case counts, and stock transfers.
• Pricing Excellence:
  Manage customer-specific pricing programs, resolve discrepancies, and provide weekly updates to clients.
• Sales Growth:
  Proactively generate sales by promoting company products and identifying obsolete pricing for review.
• Cross-Functional Collaboration:
  
  Serve as the primary point of contact for sales reps, inventory, purchasing, and technical services to resolve issues.

• Education:
  
  College degree preferred (Associates or Bachelors). Relevant fields include Business, Marketing, Management, or Technical Information Systems.
• Prior business experience or customer service experience is a preferred.
• Technical
  
  Skills:
  
  Proficiency in PC-based software and ERP systems; ability to quickly learn new digital tools.
• Communication:
  Ability to explain complex product differences and assess unique customer needs.

• A "proactive" mindset—you don't wait for the phone to ring; you look for ways to help the customer.
• Strong organizational skills to handle dialer functionality and call campaigns.
• Familiarity with collections regulations and pricing strategies.