Residential Assistant Director

Join to apply for the Residential Assistant Director role at Rise Services, Inc.

RISE is a non‑profit organization that specializes in home and community‑based support services for children and adults with developmental and other disabilities, mental health challenges, and aging adults. For over 30 years, our purpose has remained constant: to create opportunities for and with the people we serve, their families, and the men and women who work in the direct care profession.

RISE is currently seeking a creative and results‑oriented Residential Assistant Director to oversee 3–5 residential group homes in the Salem and Independence areas. This role supervises our Residential Coordinators in effectively supporting the individuals we serve, providing ongoing training and team development, ensuring quality assurance and detail, and maintaining a passion for serving our community. The position strives to provide the highest quality of life while ensuring all health and safety needs are met.

• Screen initial interest phone calls and emails; field intake material/referral documentation and assign cases to your team.
• Utilize internal systems to process referrals, ensuring all steps are complete prior to services beginning.
• Provide mentoring and guidance to Coordinators regarding caseload maintenance, documentation, licensing compliance, and professional development; serve as a role model and resource, including crisis intervention and employee training.
• Maintain professional support and relationships with funding sources and families; mediate customer concerns and respond to crisis situations or referrals as needed.
• Demonstrate knowledge of RISE policies and procedures, company changes, and the types of supports provided in the region/district.
• Represent RISE professionally and knowledgeably when interacting with community members and others associated with RISE.
• Interact positively with residents, respecting their dignity and respect.
• Adhere to budgetary guidelines, including accountability for program funds; assist with invoicing, billing, and aging processes monthly; review program budget as needed.
• Conduct and attend internal meetings with Coordinators, Behavior Consultants, Administrative Assistants, and Residential Services management teams.
• Ensure programs meet licensing/quality assurance requirements.

• Bachelor’s degree in social services, developmental disabilities, mental health, child development, or related field, or equivalent experience plus two (2) years of supervisory experience; alternatively, four (4) years in the field plus two (2) years supervisory experience in lieu of a Bachelor’s degree.
• Experience monitoring programs/systems for quality assurance.
• Familiarity with principles of social services and state licensing requirements.
• Knowledge of medical and psychological terminology, teaching principles, and human behavior relevant to various diagnoses.
• Self‑directed and able to work with minimal supervision.
• Must be able to complete a background check and obtain a Fingerprint Clearance Card.
• Must pass a criminal background check, pre‑employment drug test, be 21 years of age, hold a valid driver’s license, and have a good driving record.
• Strong verbal and written communication skills, including telephone etiquette.
• Ability to maintain accurate documentation and interpret all policy and licensing rules.
• Ability to manage multiple tasks and competing priorities.
• Initiative to improve processes and programs.
• Capacity to create opportunities for and within the Residential Department.
• Proficiency with Microsoft Office.
• Ability to work flexible hours and travel as needed.

• Paid training (in‑person and online)
• Medical, dental, and vision package
• Tuition reimbursement programs
• 14 paid holidays
• Generous vacation time
• Retirement planning
• Disability & life insurance
• Pet insurance and discounts
• Ongoing career opportunities and more!

RISE is driven to break the model of institutionalized care for individuals with disabilities by providing exceptional 1:1 care to the clients we serve. We live this mission by providing various programs to grow and support our…