Operations Associate - Valley View Mall

Overview

The Operations Associate's role is to create an outstanding customer experience by performing operations functions within the store. The Operations Associate is an early morning position and you will work with a team to perform functions prior to store opening.

• Customer Service - You interact with customers in a fast-paced environment, assisting with questions or requests and ensuring a high level of service.
• Executes pricing and signing - Ability to change ticket prices and signing on merchandise across the store efficiently.
• Replenish and restock the store - Understand customer needs; assist sales floor peers and leaders by pulling and preparing merchandise to ensure styles and sizes are available.
• Receive and unload merchandise - Work with coworkers to unload a truck and prepare merchandise in the backroom.
• Backroom standards - Maintain a safe, clean, and organized stockroom.
• Omnichannel - Contribute to omnichannel efforts including Buy Online Pickup in Store, Ship from Store, Order Delivery and Returns, Shipping Online Orders, and Merchandise Receiving.
• Merchandise strategy - Execute leadership plans for merchandise placement, maintaining merchandising standards to deliver an outstanding customer experience.
• Participates in a learning environment - Absorb new information from peers or training materials on our merchandise, shrink, safety, productivity, and other business processes.

• Results:
  Solve problems and make decisions that drive sales, profit, or customer service; work efficiently and effectively; inspire strong performance in yourself and others
• Ownership:
  Provide great customer service; build positive, inclusive, and respectful relationships; take accountability for actions and outcomes
• Intensity:
  Proactively find ways to improve the customer experience; act with energy and urgency
• Work experience:
  
  1-2 years retail experience

At this time, JCPenney does not anticipate closing this job opportunity.

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation.

* For paid vacation days, as well as eligibility requirements for other benefits, please visit

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical.

The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from  to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter, and Linked In.

Pay Range: USD $12.50/Hr - USD $15.63/Hr.